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Front Desk Agents

Company: Hampton Inn Southeast
Location: Springfield
Posted on: November 26, 2022

Job Description:

We are looking for a well-groomed, friendly, upbeat hotel front desk person to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.

*Hotel Front Desk Responsibilities: *

- Greeting guests upon arrival and making them feel welcomed.

* Checking guests in and out.
* Receiving and managing reservations made online and telephonically.
* Verifying guests' payment methods during check-in.
* Assigning rooms to guests and informing them of any specials offered by the hotel.
* Organizing transport services for guests at their request.
* Providing guests with information about the hotel.
* Keeping abreast of local attractions, restaurants, and entertainment that may be of interest to guests.
* Understand the process of setting up and renting out the "Meeting Room."

- Diffusing conflict or tense situations with guests.

*Hotel Front Desk Requirements: *

* High school qualification or equivalent.
* Previous hospitality experience would be advantageous.
* Strong written and verbal communication skills.
* Well-presented and professional appearance.
* Competency with Microsoft Office and Excel.
* Ability to learn on the job.
* Excellent customer service skills.
* Must have a friendly and kind personality.
* Must be able to work with the team as well as alone.
* Patience and good listening skills.
* Must have flexible hours.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:
* Employee discount
* Flexible schedule
* Paid time off
Schedule:
* 8 hour shift
* Night shift
* Overtime

Education:
* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Hampton Inn Southeast, Springfield , Front Desk Agents, Sales , Springfield, Missouri

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