Warsaw Patient Service Representative - Part Time
Company: Katy Trail Community Health
Location: Warsaw
Posted on: May 16, 2022
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Job Description:
Job DescriptionKaty Trail Community Health is seeking a part
time Patient Service Representative is a member of a health care
team, which includes, a provider, a behavioral health consultant, a
licensed practice nurse (LPN), a medical assistant (MA), a care
coordinator, and a patient service representative (PSR) that have
been assigned a panel of patients. Schedules and registers patients
in a pleasant, professional, and timely manner, being sensitive to
guest services. Conducts patient/guarantor interviews, explains
policies, financial responsibilities, and patient bill of rights.
Handles all routine patients inquire related to the registration
process. Ensures all necessary demographic and financial data is
obtained, and accurately documented into EHR system. Identifies
appropriate payor source for routing of revenue generated during
the patient stay. Ensure that any pre-certification and/or
authorization are obtained to meet individual payor payment
authorization protocols.** Complete COVID-19 vaccination is
mandated for all Katy Trail Community Health employees prior to
employment.Responsibilities and Essential Functions:Organize and
direct front desk activities.Check-in and check-out using complete,
accurate procedures.Obtain co-pays and partial and full payments
from patients and properly post to the individual patient's account
with appropriate discount applied.Accurate data entry of all
patient information including sliding-fee scale calculation
(documented and assigned and insurance information scanned into
computer).Distribute and collect patient information and
demographic documents based on established protocol.Correctly
update patient information module when patients provide updated or
different demographicinformation.Effectively explain to patients
the necessary documentation for family income verification for
sliding-fee scale(according to federal regulations).Schedule
appointments following the written scheduling protocol
guidelines.Answer and route all phone calls and voice mail messages
to correct department and/or person as outlined in scheduling
protocol guidelines.Accurately balance the cash drawer at end of
day if applicable.Complete end of day activities including: running
daily computer reports and turning on answering machineMaintain
waiting room in a tidy and organized fashion including keeping
waiting room orderly (magazines up-to-date, pamphlets stocked and
straightened, kids area organized and vacuuming if
necessary).Manage waiting room to insure all patients have been
processed in a timely fashion.Data Entry into the Electronic
Medical Records & Electronic Dental records.Process returned mail
by updating PM system with correct address, phone number,
etc.Verify Insurance status for each patient dailyAssure patient
confidentiality and adherence to HIPAA, HITECH, and OMNIBUS
rulingsAssist with Medical Records as requested.Performs at
established quantitative and qualitative work standards to meet
departmental goals and objectives.Presents a courteous and helpful
demeanor, to all patients, visitors, and other staff members or any
other person an employee encounters while representing Katy Trail
Community Health.Minimum Qualifications:High school diploma or
GED.Effective interpersonal and communication skills.Ability to
exercise good judgement in evaluating situations and making
decisionsExcellent Customer Service Skills with patients and
coworkers, including but not limited to, exercising empathy
exercising active listening skills, and meeting special needs in a
timely manner.Experience with office equipment including computers,
copier, fax, telephone systems, etc.Ability to have flexibility
with hours (up to two evening per week and 2 Saturdays per month)
to cover front desk activities and at least 40 hours per week
during KTCH hours of operation.Ability to exercise good judgment in
evaluating situations and making decisionsMust have reliable
transportationAbility to use and learn appropriate medical software
programs.Must be able to see, hear, read, write, kneel, stand, sit
and lift 25 lbs.Must be able to handle stressful
situations.Bilingual preferred.Ability and means to travel on a
flexible schedule as needed, proof of liability and property damage
insurance on vehicle used is required.
Keywords: Katy Trail Community Health, Springfield , Warsaw Patient Service Representative - Part Time, Sales , Warsaw, Missouri
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