Customer Service Representative

Company: Homerun Products / EuroCAST
Location: Henderson
Posted on: November 22, 2021

Job Description:

Job DescriptionThe Customer Service Representative will support our sales administration processes and be responsible for ensuring the highest standards of customer service and providing customers with prompt, professional, and courteous service. This position requires an action-oriented, flexible problem-solver who will assist customers in answering questions and resolving product concerns and issues. Regular and reliable attendance is expected, as well as the desire for a long-term position with a fast-growing company.DUTIES & RESPONSIBILITIES Answer daily inbound phone calls and online messages from customers Troubleshoot the care and use of HRP products, adhering to company warranty policies Facilitate resolutions for customers issues and log information in customer database Develop and maintain the highest level of customer satisfaction and customer relations Handle other calls associated with our business Manage social media inboxes to assist customers with questions and concerns Resolve escalated customer complaints without the need for supervisor intervention Generate sales from existing and potential customers over the phone. SKILLS REQUIRED Knowledge of Zendesk a plus Extensive working knowledge of computers and VOIP phone systems Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers and company staff Ability to compose grammatically correct, professional, and accurate written responses Work successfully in a team environment, as well as independently Ability to follow through with tasks to completion and follow up with members of staff Ability to be courteous and concise when answering phone calls Computer Knowledge/Skills: Familiar with Microsoft Office Ability to learn specialized software Company DescriptionHomerun Products is one of the fastest growing direct sales to customer product companies in the retail industry! We pride ourselves in offering high quality products at affordable prices. Customers appreciate the variety of winning products offered for the home. We begin in the kitchen with our signature product, EuroCAST cookware by Berghoff. EruoCAST makes it easy to become a Master Chef.

Keywords: Homerun Products / EuroCAST, Springfield , Customer Service Representative, Sales , Henderson, Missouri