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Tier 1 Network Support Technician

Company: VirtualVocations
Location: Springfield
Posted on: September 21, 2023

Job Description:

A company is looking for a Network Support Technician, Tier 1, to provide technical phone, email, and chat support for customers, troubleshoot network issues, and escalate incidents to tier 2 technicians.
Key Responsibilities:

Effectively communicate progress of incident resolution to customers
Accurately document interactions while troubleshooting over the phone or via chat
Provide 1st level technical support at the physical and network layers

Required Qualifications, Training, and Education:

1-2 years customer service experience
Self-motivated with a desire to work in a fast-moving and exciting environment
Aptitude for customer care and interpersonal communications
Ability to work first, second, or third shift in a 24x7x365 environment
1-2 years IT, helpdesk, or networking experience preferred

Keywords: VirtualVocations, Springfield , Tier 1 Network Support Technician, Professions , Springfield, Missouri

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