Tier 1 Network Support Technician
Company: VirtualVocations
Location: Springfield
Posted on: September 21, 2023
|
|
|
Job Description:
A company is looking for a Network Support Technician, Tier 1,
to provide technical phone, email, and chat support for customers,
troubleshoot network issues, and escalate incidents to tier 2
technicians.
Key Responsibilities:
Effectively communicate progress of incident resolution to
customers
Accurately document interactions while troubleshooting over the
phone or via chat
Provide 1st level technical support at the physical and network
layers
Required Qualifications, Training, and Education:
1-2 years customer service experience
Self-motivated with a desire to work in a fast-moving and exciting
environment
Aptitude for customer care and interpersonal communications
Ability to work first, second, or third shift in a 24x7x365
environment
1-2 years IT, helpdesk, or networking experience preferred
Keywords: VirtualVocations, Springfield , Tier 1 Network Support Technician, Professions , Springfield, Missouri
|
Click
here to apply!
|
