Alarm Dispatcher PT

Company: O'Reilly Auto Parts
Location: Springfield
Posted on: June 25, 2022

Job Description:

The Alarm Dispatcher will be the electronic first responder to our team members and a crucial part of the team. The Alarm Services Operator will work directly with 911 municipalities and law enforcement, as well as the key holders to respond to emergencies as needed. This position provides meaningful work that requires excellent customer service, and the ability to problem solve while under pressure.
Essential Job Functions

• Monitors multiple O'Reilly properties to include; stores, warehouses, and corporate offices, and processes incoming alarms for those facilities.
• Works directly with 911 municipalities and law enforcement to ensure they're responding to emergencies and also follows up to dispatch key holders to those locations.
• Receives and responds to incoming calls from O'Reilly drivers that encounter issues while making overnight deliveries.
• Assists with fuel cards, accident related issues, and problems accessing stores.
• Receives and responds to incoming calls involving store vehicle accidents after hours.
• Provides technical support on burglar and fire alarm systems.
• Monitors camera feeds.
• Maintains a professional, courteous, and calm attitude when working with O'Reilly team members.
• Maintains the confidentiality of privileged information.Skills and Qualifications
  • Excellent written and verbal communication skills.
  • Ability to follow procedures and policies, as well as operational procedures.
  • High school diploma or equivalent.
  • Ability to multi task and remain professional with incoming callers.
  • Previous alarm experience is desired.
  • Customer service or call center experience desired.Candidates must be at least 18 years of age and able to pass a drug test as applicable for the role
    
    This is a part-time opportunity; Saturday-Sunday 8am-4pm

Keywords: O'Reilly Auto Parts, Springfield , Alarm Dispatcher PT, Professions , Springfield, Missouri