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Export Logistics Coordinator (spanish required)

Company: Dairy Farmers of America
Location: Springfield
Posted on: May 16, 2020

Job Description:

The Export Logistics Coordinator coordinates all international customer orders from order placement to completion acting as the primary interface or liaison with all internal and external parties to ensure order accuracy as well as a smooth and complete transaction to our customer. Manages customer accounts in relation to export order management activities, general requests, problem solving and communication while maintaining DairiConcepts high standards of compliance and customer service. Administers the movement of export orders across international borders in accordance with organizational policies and in compliance with relevant local, country and international customs laws and processes. Prepare, review and maintain files for export documentation then facilitating internal and external communication in a timely manner. This ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws which is done by analyzing each situation as needed and taking appropriate action to meet customer needs by determining the best method to resolve problems and ensure customer satisfaction and adherence to the organizations policies. Serve as a resource and export liaison for customers and internal business groups such as sales, distribution, credit, accounting, manufacturing in compliance; educating on appropriate export practices. Gain knowledge and expertise with each customer's requirements and implement change to streamline the processes as needed.

* Proactively manages all aspects of exporting to international accounts in designated countries not limited to order placement activities, general requests, problem solving, communication, inventory management and coordinating logistics with minimal errors while maintaining DairiConcepts high standards of compliance and customer service.

* Prioritize workloads and adjust shipments or delivery timelines to meet customer requests or internal inventory capabilities.

* Executes required export documentation per country for multiple accounts in various stages of completion in a highly time sensitive environment. This includes filing for electronic export information, supplying required documentation to freight forwarder if shipments are routed transactions then auditing for accuracy.

* Timely management of multiple lines of communication between customers and internal parties, maintaining details and relaying pertinent information to appropriate parties.

* Solicits freight quotes and secures booking arrangements with freight forwarders, following up on booking arrangements including coordinating freight/load pick-up with our plants/warehouses then ensuring delivery of products within timelines.

* Obtains export certificates from various government agencies or DairiConcepts Regulatory department, in compliance with each shipment.

* Routinely audit export files for compliance and ensures files are saved in our system or scanned into database.

* Reviews bill of lading, prepares associated charges (i.e. freight and documentation fees) in order to process commercial invoices for payment

* Collaborates with internal credit department, customer, plants, QA and Account Manager to research and resolve short pays.

* Processes freight claims; customer complaints and any associated debit or credit memos in a timely manner.

* Process paperwork for sample shipments and send to internal R&D team to include with shipments.

* Maintaining customer contact information and up to and including required documents, freight terms and how to best ship for the purpose of clearing customs.

* Work cross-functionally with counterparts in Regulatory at DairiConcepts and DFA; Logistics and Export Services at DFA to ensure teams are processing orders and documentation in similar manners per our International Trade Policy and Order Policy.

* Building relationships with the Sales team members with the purpose of building sales growth. Ability to represent the Account Manager and DairiConcepts in customer meetings, webinars or calls as needed. Expected to attend any organized meetings via phone as needed.

* The requirements above are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties and skills required. Other duties may be as assigned as required.

Teamwork and Collaboration. May provide and/or receive input from across functional boundaries. Understands organizational mesh points and potential synergies. Integrates team efforts across the organization.

Leadership. Acts with integrity. Treats others with dignity and respect. Models behavior that is consistent with DairiConcepts' core values. Delivers on commitments and deadlines and holds others accountable for the same.

Communication. Effectively communicates with all levels of the organization. Demonstrates excellent presentation, oral, and written communication skills. Executes outstanding customer communication and relationship building techniques.

Required Experience

* High school diploma or equivalent required, Bachelor's degree in related field preferred

* Minimum of 2+ years office experience with International experience being preferred but not required

* Bilingual in Spanish both oral and written

* Analytical, problem solving and reasoning skills with a customer service focus.

Required Skills, Knowledge and Abilities

* Must be detail oriented

* High ability to handle multiple priorities without losing details

* Effective communication skills; verbal and written. Includes the ability to interact positively and work effectively with others.

* Ability to present in a group setting and lead discussions either in person or via phone.

* Ability to critically think through multiple step process and follow up on several details in an organized manner

* Ability to be self-motivated and take ownership of position

* Able to perform repetitive work

* Willing to take on department tasks as needed

* Skill in facilitation and coordination

* Knowledge of and skill with Microsoft Office Suite, specifically Excel, Word and Outlook. Moderate to high level of proficiency of using Excel in developing spreadsheets and analyzing data.

Other Responsibilities

* Knowledge of and skill with company computer systems.

* Knowledge of import and export regulations.

* Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences to ensure customers' needs and requirements are met.

* Skill in analytical thinking and problem solving

* Skill in critical thinking

* Able to handle challenging or conflict situations with tact and professionalism

* Able to respond courteously and efficiently to inquiries, complaints and requests

* Able to project a professional image

* Able to interact positively and work effectively with others (interpersonal skills)

* Able to multi-task and work in a fast-paced environment

* Able to work with accuracy and attention to detail

* Able to make independent decisions

* Must be able to read, write and speak English

EEO/AA/Female/Minority/Disabled/Veteran

Keywords: Dairy Farmers of America, Springfield , Export Logistics Coordinator (spanish required), Professions , Springfield, Missouri

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