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Chargeback Analyst

Company: Hotels.com
Location: Springfield
Posted on: March 28, 2020

Job Description:

Intro:We are an extraordinary team of analysts focused on the manual review of potential fraud chargebacks. We review these chargebacks to figure out the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for new members of our chargeback team to help in the defense against fraud. Chargeback Analysts are primarily responsible for reviewing individual disputes and making decisions based on the information available. We are a team that values varied strengths and recognize the importance of individual contributions.--Who you are:Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Do you have a background in research or investigation? Does the prospect of a constantly evolving job with multiple avenues of approach sound appealing? Are you an individual who has a detail-oriented approach to life and a desire to continue learning and improving? If this sounds like you then the Chargeback Analyst job may be right up your alley.

  • You have strong communication skills, self-motivation, and results-oriented approach
  • 1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred
  • The ability to self-motivate and strive for improvement both in yourself and those around you.
  • Proven customer service, organizational, and analytical skills
  • Confidence in making instinctual decisions with little or no supervision
  • Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit
  • Bachelors degree preferredWhat you will do:
    • You will assist the team in identifying fraud, providing a benefit to both the company and our customers.
    • Work independently of other analysts while still chipping into the overall goals of the team and department.
    • You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involved
    • We want someone to assist with special projects both inside and outside the queue when required
    • You will assist in the identification and reporting of bugs or issues impacting the team
    • Research transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activity
    • You May execute standard SQL database queries to retrieve data and produce standardized reports
    • May analyze or assist with the analysis of acquired data and reports to identify new fraudulent activity
    • Continue to grow in skill and understanding of current fraud trends
    • May assist with or perform special projects in a timely manner, as requested
    • Maintains or exceeds required performance standards
    • Potential outreach with customers, banks, vendors, airlines, and internal business partners to determine the best way to minimize chargeback lossesWhy join us:Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better --- that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.--Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.Our family of travel brands includes: Brand Expedia--, Hotels.com--, Expedia-- Partner Solutions, Egencia--, trivago--, HomeAway--, Orbitz--, Travelocity--, Wotif--, lastminute.com.au--, ebookers--, CheapTickets--, Hotwire--, Classic Vacations--, Expedia-- Media Solutions, CarRentals.com---, Expedia Local Expert--, Expedia-- CruiseShipCenters--, SilverRail Technologies, Inc., ALICE and Traveldoo--.*LI-KW1Expedia is--committed--to creating an inclusive work--environment--with a diverse workforce.---- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Keywords: Hotels.com, Springfield , Chargeback Analyst, Professions , Springfield, Missouri

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