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Frontline Member Service

Company: Sam's Club
Location: Springfield
Posted on: July 13, 2019

Job Description:

Position Summary...What you'll do...Maintains safety of facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following company steel standard guidelines, and correcting/reporting unsafe situations to management.Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.Maintains cash registers and lanes and reduces shrink by stocking register supplies and box bins, following Company policies and procedures for identifying concealed merchandise, and making an effort to meet front-end performance goals.Follows Company and legal policies and procedures for Liquor sales by securing merchandise, maintaining signage, verifying Member identification, and completing and maintaining paperwork, forms, and required documentation (where applicable).Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Customer Service, Operating front end equipment (for example, cash register), Working with mobile retail applications

Keywords: Sam's Club, Springfield , Frontline Member Service, Other , Springfield, Missouri

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