Desktop Support Specialist - Onsite

Company: Viva USA Inc.
Location: Springfield
Posted on: June 2, 2025

Job Description:

Title: Desktop Support Specialist - Onsite

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.





















Mandatory skills:


Microsoft Office,
intranet, internet, computing, networking,
ServiceNow,
Assets, Asset Center, KB articles,
imaging computers, printer toner, printer operations, customer information,
distributing information, e-mail, contact lists, process logs, problem incidence reports,
ship order, inventory, service records, facilities administration requests, security policy,
data supporting process, equipment maintenance, ordering supplies, inventory, data records, desktop load applications,
incident management, equipment maintenance, asset tracking, asset center, asset management,
monitor, troubleshoot, maintenance, equipment, schedule, supplies, tickets, document, record, problem resolution, problem solving


















Description:


To provide onsite deskside Tier 2 support performing the following duties

Major Purpose:
Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment.
Procedures are generally well-established.
Support activities generally require a good, basic technical background while also being administrative in nature.
Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.

Job Duties:
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records:
TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Requirements:
Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:
Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Additional Information:
Metatarsals are required on the first day
Business casual dress code.

Notes:
Onsite












VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.




Contact Details :

Account co-ordinator: Jothimani Natarajan, Phone No : (309) 226-6088, Email: staffing10@viva-it.com

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com

Keywords: Viva USA Inc., Springfield , Desktop Support Specialist - Onsite, Other , Springfield, Missouri