Bilingual Customer Service Representative - Mandarin/Cantonese
Company: MAXIMUS
Location: Springfield
Posted on: April 24, 2024
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Job Description:
Description & Requirements
Every day, Bilingual Customer Service Representatives (CSRs) at
Maximus are entrusted to serve some of the most vulnerable
communities by providing customer care to millions of New Yorkers
who need to maneuver through complex healthcare plans. During these
uncertain times we ensure that we are delivering the best outcomes
possible for our clients and customers - ensuring every action is
thoughtful, open, transparent, and done with integrity. To prepare
you for this role, Maximus provides paid, comprehensive training
which ensures our customer service representatives care for each
caller with the highest levels of knowledge and
professionalism.
Pay and Benefits:
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general
public, prospective enrollees and people assisting enrollees or
acting on their behalf in accordance with all performance
standards, policy and procedures, and protocols including but not
limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound
contacts.
- Track and document all inquiries using the applicable
systems.
- Process new applications for health care coverage via the
telephone including building tax household, household income,
eligibility determinations, interpreting determinations made by the
Marketplace, and enrollment into health plans. Transfer/refer
consumers to appropriate entities according to the established
guidelines.
- Process life event changes, demographic updates, disenrollment
requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via
mail, email, or download.
- Facilitate translation services for non-English speaking callers
according to procedures.
- Escalate calls or issues to the appropriate designated staff for
resolution as needed.
- Attend meetings and trainings as requested and maintain
up-to-date knowledge of all programs and systems.
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 6+ months of relevant
professional experience required, or equivalent combination of
education and experience.
- This position requires proficiency in English and Mandarin,
Cantonese or Russian language or proficiency in both Spanish and
Haitian Creole languages.
- Must be able to speak and read in Mandarin and/or Cantonese and
English
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal
communication skills.
- Ability to perform comfortably in a fast-paced work
environment.
- Ability to successfully execute many complex tasks
simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets
preferred.
- Previous experience in customer service preferred.
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EEO Statement
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Keywords: MAXIMUS, Springfield , Bilingual Customer Service Representative - Mandarin/Cantonese, Other , Springfield, Missouri
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