Bilingual Spanish Customer Service Advocate
Company: VirtualVocations
Location: Springfield
Posted on: September 20, 2023
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Job Description:
A company is looking for a Bilingual Customer Service Advocate
to join their team.
Key Responsibilities:
Answer incoming Spanish speaking healthcare contact center calls
and route appropriately to clinical staff
Gather and verify demographic information and document calls using
standard computer software and systems
Use tools and apply problem-solving skills to identify immediate
caller needs, including potential crisis calls; escalate crisis
calls according to standard operating procedures
Required Qualifications:
Must be bilingual in English/Spanish and comfortable taking calls
entirely in Spanish
2+ years of customer service experience and good tenure, with 1
year in most positions
1-3+ years of call center experience or experience with metrics and
high call volume
Typing speed must be 35+ WPM
Healthcare background and knowledge of medical terminology
preferred
Keywords: VirtualVocations, Springfield , Bilingual Spanish Customer Service Advocate, Other , Springfield, Missouri
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