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Bilingual Spanish Customer Service Advocate

Company: VirtualVocations
Location: Springfield
Posted on: September 20, 2023

Job Description:

A company is looking for a Bilingual Customer Service Advocate to join their team.
Key Responsibilities:

Answer incoming Spanish speaking healthcare contact center calls and route appropriately to clinical staff
Gather and verify demographic information and document calls using standard computer software and systems
Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures

Required Qualifications:

Must be bilingual in English/Spanish and comfortable taking calls entirely in Spanish
2+ years of customer service experience and good tenure, with 1 year in most positions
1-3+ years of call center experience or experience with metrics and high call volume
Typing speed must be 35+ WPM
Healthcare background and knowledge of medical terminology preferred

Keywords: VirtualVocations, Springfield , Bilingual Spanish Customer Service Advocate, Other , Springfield, Missouri

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