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Product Support Specialist

Company: VirtualVocations
Location: Springfield
Posted on: September 16, 2023

Job Description:

A company is looking for a Product Support Specialist.
Key Responsibilities:

Assist customers with technical support issues via telephone, web, and email
Analyze and troubleshoot technical problems and provide accurate solutions
Ensure high-quality customer service and meet service level agreements

Required Qualifications:

Bachelor's degree in a technology discipline or related field or equivalent work experience
Minimum of 3-5 years of customer support experience in troubleshooting and resolving issues
Experience with Windows operating systems, IIS, and database technologies
Ability to interpret and edit XML files
Familiarity with debugging tools/techniques and ability to work flexible schedules

Keywords: VirtualVocations, Springfield , Product Support Specialist, Other , Springfield, Missouri

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