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Outbound Customer Care Representative

Company: VirtualVocations
Location: Springfield
Posted on: September 16, 2023

Job Description:

A company is looking for an Outbound Customer Care Representative.
Key Responsibilities:

Make outbound calls to provide information and education about program features and requirements
Gather and verify demographic information, document calls, and submit accurate reports to management
Identify and solve any issues or barriers experienced by callers during a call campaign

Required Qualifications:

High school diploma or equivalent, with an associate's degree preferred
1+ years of customer service, data entry, or call documentation experience, preferably in a healthcare environment
Basic knowledge of Microsoft Applications
Previous call center experience preferred
Knowledge of medical terminology preferred, and bilingual skills are a plus

Keywords: VirtualVocations, Springfield , Outbound Customer Care Representative, Other , Springfield, Missouri

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