Patient Access Specialist - Neurosurgery Clinic

Company: CoxHealth
Location: Springfield
Posted on: March 19, 2023

Job Description:

Summary Job Summary * The Patient Access Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include referral intake, centralized patient scheduling services, record intake, and other duties related to ensuring patients can easily access their specialty care provider. The Patient Access Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression. Job Requirements * Education * Required: High school diploma or Equivalent * Experience * Required: 1 year customer service experience * Skills * Ability to make decisions that are timely and will provide the best possible clinical outcome * Strong customer service skills that demonstrate empathy and concern * Have professional verbal and written communication skills * Ability to work independently and be self-directed to complete quality scheduling in a timely manner * Possess excellent time management skills * Refer and coordinate services in an effort to deliver integrated health services * Proficient using computers, including all Microsoft programs * Promote the mission and values of CoxHealth * Licensure/Certification/Registration * N/A Additional Information Job Benefits & Perks! * Tuition reimbursement up to $1200 per year * Health/Dental/Vision * Retirement with employer match * 20% tuition discount on most classes at Cox College * Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions * Cafeteria discount. If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/

Keywords: CoxHealth, Springfield , Patient Access Specialist - Neurosurgery Clinic, Other , Springfield, Missouri