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Survey Clerk

Company: O'Reilly Auto Parts
Location: Springfield
Posted on: March 19, 2023

Job Description:

The Survey Clerk participates in our monthly "Rock the Call" program by posing as a retail customer on the phone and inquiring about a part. The Survey Clerk completes a survey form that rates the overall customer service experience by giving a score to each store called. The ideal candidate will be organized, professional, and have good verbal and written communication skills. -Essential Job Functions

  • Create, develop, and maintain good customer and team member relations.
  • Anonymously call O'Reilly store locations for parts and rate the team member who answers the phone on procedures that were followed.
  • Complete a computerized rating or "score" card while conversing with the team member on the phone.
  • File and maintain paperwork both alphabetically and numerically.
  • Prepare and send You Rock awards (100% scores) to District Managers at the end of each month.
  • Assemble various training material packets for store use. -Skills/Qualifications
    • Basic keyboard and data entry skills.
    • Basic word processing and spreadsheet computer skills.
    • Ability to meet minimal demands for deadlines and perform under close supervision. -
    • Basic knowledge of office and PC equipment.
    • Good verbal and written communication and interpersonal skills.
    • High school diploma or equivalent. -
    • English/Spanish bilingual a plus. - -BenefitsAll full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service.

Keywords: O'Reilly Auto Parts, Springfield , Survey Clerk, Other , Springfield, Missouri

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