Patient Advocate - Family Practice (Phones)

Company: Jordan Valley Community Health Center
Location: Springfield
Posted on: March 16, 2023

Job Description:

Job Type

Full-time

Description

Patient Advocate - Family Practice (Phones)

Full-Time, 36 hours per week

$15.00/hour minimum

We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and recognize 9 paid holidays.

If you are a compassionate professional who provides exceptional quality care, Jordan Valley is for you! We are Missouri's largest Federally Qualified Health Center founded in 2003 and we serve 75,000 patients each year. The mission of Jordan Valley is to improve the health of our community by providing high-quality and accessible medical, dental, and behavioral health services to Southwest MO. We're collaborative and believe in always going above and beyond as part of our commitment to deliver excellent care to our community!

Job Overview:

The Patient Advocate position is responsible for the scheduling of patient appointments through phone correspondence and directing callers to appropriate departments.

Duties:

• Maintain HIPAA compliance.
• Schedule patient appointments based on patient's need and scheduling policies and communicate with health care team regarding scheduling issues.
• Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.
• Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
• Promotes effective working relations and work effectively as part of a team to facilitate the Clinic's ability to meet its goals and objectives.
• Maintain daily cash balancing and reporting.
• Obtain medical information from patient and enter in electronic record.
• Obtain payor source information and verify insurance eligibility.
• Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.
• Fill out excuse forms per provider request for patients after they are seen.
• Assist patients with connecting to other resources (i.e complete Medicaid applications, slide enrollments, payment agreements, etc.).
• Assist patients who have difficulties completing paperwork or understanding information. Benefits
  
  Our benefits are designed to encourage a healthy work-life balance.
  • Health (Both HSA and FSA options and access to our Telemedicine program)
  • Vision
  • Free dental and life insurance, and long term disability. Affordable rates for family dental and life insurance.
  • 403b retirement match on the 1st of the month after 30 days.
  • Employee Assistance Program
  • Day One PTO Accrual
  • 9 Paid Holidays Requirements
    
    Required Qualifications:
    • COVID Vaccine required for all employees. Preferred Qualifications:
      • 1 year of progressive work experience in a medical setting.
      • Proficient in Window based computer program.

Keywords: Jordan Valley Community Health Center, Springfield , Patient Advocate - Family Practice (Phones), Other , Springfield, Missouri