Field Desktop Support Specialist

Company: Synectics
Location: Springfield
Posted on: March 16, 2023

Job Description:

Job Description Job Description:
This is a Field Support position with daily driving to various Retail locations
Responsible for incident management and technical support of Company-Owned and Authorized Reseller Stores).
Technical Support activities include but are not limited to:
Desktop, printer, in-store VoIP, wired/wireless/data network, point of sale, specialty computing devices and related hardware
Signature Capture devices, Receipt Printers, Scanners
Self-Service Payment Kiosks
Video Presentation Monitors from 52 to 95 and associated network devices
Security Systems (Cameras and Security Desktop PC)
Tier 2 support for Networking Devices including but not limited to:
Routers and switches
Wireless Access Points
Wireless Networks Qualifications
Windows 10 Imaging/Deployment/Troubleshooting expertise
Advanced IP Networking Troubleshooting Skills; LAN/WAN, understanding of VLANs, Network troubleshooting
Field service experience including support of Payment Kiosks, Video-over-Ethernet technology, Printers, Monitors, Electronic Payment Technology,
Customer service Skills
Time management Skills/ Needs to be able to work independently and in a team environment
Networking Skills: Experience in LAN/WAN topology, including wired and wireless networks
Understanding of and experience with use of network troubleshooting techniques (DOS commands, network software application, etc.
Advanced Troubleshooting of network cabling topology utilizing DOS commands
Lifting up to 50 lbs
Company Description Synectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States. We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling. We also seek to justify our clients expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day. Our success has depended on our consistent ability to achieve both of these goals.

Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.
Synectics is an Equal Opportunity Employer.

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Technical Certification Bonus:
Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. by Jobble

Keywords: Synectics, Springfield , Field Desktop Support Specialist, Other , Springfield, Missouri