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Solutions Architect

Company: EDWARD JONES
Location: Springfield
Posted on: January 25, 2023

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Opportunity Overview
At Edward Jones, Technology Enterprise Services team is responsible for providing current, efficient, and stable tools to Service and Operation associates. Our key systems include Salesforce Service Cloud (chatbot, live chat, communities), ServiceNow, Pendo, Clarabridge, multiple web-based applications and batch programs. We are responsible for supporting and enhancing existing systems and developing technology solutions that support and enhance service and operation divisions in alignment with firm's vision.

What you'll do
As a Technical Architect, you will be responsible for designing and delivery of cloud-based solutions and technologies to support enterprise client service needs. It requires the Architect to maintain understanding of cloud computing eco-systems that include case management, ITSM and development of cross-cloud architecture solutions. In this role, you will work closely with other members of the team, product managers and product owners to be the lead technical person.

Essential Responsibilities and Tasks:

Evaluate, design, implement and Support Salesforce Service Cloud module changesDesign, implement and support Clarabridge integrationsDesign, implement and support Pendo Cloud integrationsWork closely with support teams, Systems and business leads to promote technical and functional upgrades, enhancements and best practices/industry standards.Focus on continuous improvement to drive a seamless, modernized associate/user experience.Participate in the analysis, design, develop, testing, and implementation activities within the areas of responsibility.Assist, mentor, and train other team members.Participating in continuous explorationWork closely with support teams, delivery manager and product owners to address incidents and problem queues, ensuring proper prioritization.*Posted internally as a Technical Architect *What you'll need
Bachelor's degree in IT, Computer Science, Information systems is preferred.Experience with AI, REST API, SOA, Content Management, MicroservicesAbility to work independently and manage multiple task assignmentsUnderstanding of Product Teams and Agile methodology and practicesStrong Analytical and Technical skills Good communication and presentation skills to be able to interact with business stakeholders.What Could Set You Apart :
Experience with Security automation and provisioning toolsExperience with Salesforce Service Cloud, Communities, Chatbot, Live Chat and Knowledge
  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
    • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
      Salary: $109696 - $186781
      Category: Headquarters

Keywords: EDWARD JONES, Springfield , Solutions Architect, Other , Springfield, Missouri

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