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Customer Research Coordinator

Company: O'Reilly Auto Parts
Location: Springfield
Posted on: January 16, 2022

Job Description:

The Customer Research Coordinator will work in collaboration to successfully plan and execute customer research projects. The coordinator will also serve as the primary point of contact for the O'Reilly Voice of the Customer program.

Essential Job Functions
Curate, organize, and serve as primary contact for research, and industry trend content requests.
Work collaboratively with third party research partners.
Coordinate marketing, ecommerce, and omnichannel customer research initiatives across B2C and B2B websites.
Develop strategic insights for website activity and enhanced reporting.
Analyze site metrics, customer feedback, and related data to improve the customer experience.
Prefer the position to be located in Springfield, MO.

Skills and Qualifications
Minimum two years of experience in marketing or customer research and/or digital ecommerce strategy.
Experience utilizing Microsoft Suite.
Familiarity with core concepts and tactics related to Ecommerce.
Analytical, process-oriented, and confident in making data-driven decisions.
Excellent verbal and written communication and organizational skills.

This is a full-time opportunity; Monday-Friday; 8 a.m. - 5 p.m.

Keywords: O'Reilly Auto Parts, Springfield , Customer Research Coordinator, Other , Springfield, Missouri

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