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Customer Service Rep (Local to California - 100% REMOTE)

Company: Amerit Consulting
Location: Houston
Posted on: January 15, 2022

Job Description:

OVERVIEW : Our client, a US Fortune 500 company and a provider of managed Health care, Pharmacy benefits & specialty areas for managed care organizations / employers / government agencies, seeks Customer Service Rep (Local to California - 100% REMOTE) Position: Customer Service Rep (Local to California - 100% REMOTE) Location: San Diego or Rancho Cordova, CA (Local-REMOTE) Duration: 6 months contract with possibility of extension/ conversion to FTE Pay rate: $18/hr on W2 JOB DESCRIPTION: Strong Customer skills Good computer skills/ someone who can navigate multiple screens Screening forms Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Work Schedule: Day Shift/ Swing Shift/ Weekend Shift I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Recruiter Name: Gurjant Gary Singh Title: Sr. Technical Recruiter Email: gsinghameritconsulting.com Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Keywords: Amerit Consulting, Springfield , Customer Service Rep (Local to California - 100% REMOTE), Other , Houston, Missouri

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