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Mandarin Bilingual Remote Customer Service Representative

Company: DISH
Location: Republic
Posted on: January 15, 2022

Job Description:

This may be a remote role, which can sit in any of the following 22 states: AZ, CO, FL, GA, IL, IN, KS, MD, MI, MO, NC, NE, NM, NJ, NY, OH, OK, TX, UT, VA, WV, and WY . Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics subject to change as our hiring requirements shift.

We have Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes. DISHs first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience.

Our customer base is centered around the heart of hometown America. Were proud to offer exclusive TV packages for first responders, health care workers, military and veterans, and some of the most dedicated community members we are honored to call customers, friends, and neighbors.

For over 40 years we have been tuned in to the needs of customers. Its why weve earned the J.D. Power accolade of being #1 in Overall Customer Service six years in a row, and #1 in overall Customer Satisfaction four years in a row.
The role
As a Mandarin Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will:
Communicate the value of our products and share ways for customers to get the most from DISH
Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
Establish long-term customer relationships
Back-to-back phone calls with customers throughout the entirety of your shift

Whats in it for you?
This is a Full Time, Work-From-Home position #remote
Average first-year salaries over $30,000 Top first-year agents averaging over $40,000
5% increase to your starting rate upon completing training
Company-provided equipment
Medical, Dental, Vision Insurance Paid vacation and sick time
401(k) Investments Company-matched funds
Tuition reimbursement
Complimentary DISH programming
Highly-discounted Sling subscription
Discounted phone plans on Boost Mobile
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

We are looking for determined, energetic individuals to provide excellent customer service by answering inbound technical and service calls from the comfort of your home.

Ideal representatives have:

Keywords: DISH, Springfield , Mandarin Bilingual Remote Customer Service Representative, Other , Republic, Missouri

Click here to apply!

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