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Atlassian Administrator

Company: O'Reilly Auto Parts
Location: Springfield
Posted on: November 22, 2021

Job Description:

- An -Atlassian Administrator -will work alongside a small team of Atlassian Administrators to support our Atlassian toolset. They will serve as the subject matter expert for Jira and Jira Service Desk. The Atlassian Administrator will work within the Core Technology team.Essential Job Functions

  • Work with IT and Operations Teams to develop solutions that improve the efficiency and capability of the business, IT, and support teams.
  • Work closely with IT and Business teams to develop and enhance Jira Service Desk capabilities
  • Perform software and data analysis to uncover issues and solve problems.
  • Participate in various meetings to gather requirements and project details.
  • Conduct demos to educate and train others in the use of software.
  • Debug and correct software defects.
  • Develop new or modify existing software.
  • Create or update project documentation.Skills and QualificationsRequired:
    • High School diploma or equivalent
      • -IT Service Management system experience. (Jira Service Desk, ServiceNow, BMC)
        • Ability to write technical documentation.
          • Good problem-solving skills.
            • Good verbal and written communications skills.
              • Must work well in a team environment and collaborate effectively.
                • Ability to learn independently.
                  • Willingness to work flexible schedule including nights/weekends.Desired:
                    • A bachelor's of science in a technology related field desired.
                      • Experience in development, implementation, and support of an ITSM.
                        • Experience in daily management of Atlassian application suite (Jira, Jira Service Desk, Confluence, Bitbucket).
                          • Advanced knowledge of Jira Service Desk implementation and administration.BenefitsAll full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please - -or type - -in your browser. - -BenefitsAll full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please or type in your browser.

Keywords: O'Reilly Auto Parts, Springfield , Atlassian Administrator, Other , Springfield, Missouri

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