The Helpdesk Technician will provide direct technical support
for issues involving hardware, software and networking for users
throughout the company while providing exceptional customer
service. They will also field incoming requests from multiple
sources, prioritize critical issues, and escalate issues to
appropriate team members if needed while using strong problem
solving skills to resolve issues in a fast paced environment and
maintaining a positive attitude.
- Respond to user requests for support and resolve problems;
- Monitor and respond quickly and effectively to requests
received through the IT helpdesk;
- Install, test and configure new workstations, peripheral
equipment and software;
- Monitor system performance and functionality;
- Provide support to our driving associates in person and over
- Document process and solutions;
- Participate in IT projects as assigned.
Any combination of education, training, and experience providing
the following knowledge, skills, and abilities.
Knowledge and/or experience with administrative functions and or
the IT industry would be helpful.
Motivated and team oriented professional. Strong organizational,
computer, and customer service skills required. Must possess
excellent interpersonal communication skills, attention to detail,
analytical, forward-thinking, and ability to multi-task. Must be
outgoing, confident, and self- motivated. Must possess ability to
effectively learn and acquire new knowledge and skills. Willingness
to work overnights or weekends if needed. Accurate typing at least
45 WPM. Hours for this position will be 6pm-6am
Experience, Education, and Training
A Bachelor's Degree from an accredited University in Information
Technology or related field is preferred; minimum one year of
relevant technical experience is required.
This position requires being able to sit and remain focused and
motivated for long periods of time. Being able to multitask between
the computer, phone, and different projects is required.
Primarily indoors with heating and cooling regulated in a
general office environment. Call volume can be heavy at times.