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UX Manager

Company: Bass Pro Shops
Location: Springfield
Posted on: June 9, 2021

Job Description:

POSITION SUMMARY

The User Experience Manager has responsibility to lead the team performing user experience tasks for the White River Marine Group Website, including the recruiting, mentoring and building of user experience expertise to produce quality deliverables. The ideal candidate will have a strong background in performing the tasks themselves, managing a team to efficiently handle a dynamic workload and proven skills for influencing decision makers.

ESSENTIAL FUNCTIONS:

  • Develop scenarios, task flows, wireframes, and mockups to effectively conceptualize and communicate detailed interaction behaviors and high-level design strategies for all devices.
  • Coordinate end-user research efforts, build prototypes, and conduct testing with customers to validate designs through customer feedback.
  • Presents recommendations to business stakeholders and technical teams to influence decisions that create the best user experience. Ability to professionally defend/articulate design decisions that were made on your/the team's behalf to key stakeholders and teams.
  • Monitors user experience changes across competitors and other leaders in digital commerce to ensure we maintain an innovative user experience which keeps pace with customer expectations.
  • Manage the creation, governance, and maintenance of user experience design standards, personas, scenarios and user testing protocols. Creates the overall strategy for the assigned digital assets. Leads cross functional teams to ensure that the voice of the customer is accounted for throughout the process. Develops testing and research strategies to ensure that the correct methods are being applied.
  • Works with a cross functional team to define the overall user experience strategy/road map and user-centered design processes.
  • Oversees user experience work performed by outside vendors. Manages and leads vendor resources, including managing budgets, and ensuring that work delivered by the vendor meets Bass Pro Shops and White River Marine Group needs.
  • Develop and maintain detailed user-interface specifications and documentation. Develops templates, processes, and proper governance procedures to ensure proper designs, research, and testing is completed.
  • Balance team's workload, assign priorities and determine deliverables to effectively meet project needs.
  • Support production teams by providing mentoring and feedback for execution of day-to-day activities. Responsible for developing team by providing opportunities for mentoring, training and performance evaluations for full-time staff. Create a collaborative team environment which allows individuals to perform at their best. Develop and communicate overall project priorities ensuring that the customer is represented in the process and that project priorities represent our customer's needs.
  • Other Duties As Assigned

EXPERIENCE/QUALIFICATIONS

Bachelor's Degree

8 to 10+ years

Preferred Master's Degree in information design, human factors, HCI, cognitive psychology or related discipline or equivalent education & related training preferred.

KNOWLEDGE, SKILLS AND ABILITY:

  • 10+ years of hands-on UX/UI design experience in a responsive web and mobile app platform
  • 5+ years UX/UI design experience in a retail e-commerce focused company
  • Proven experience directly managing a team of 6-10 UX/Visual Designers
  • Strong communication skills with the ability to present concepts with peers as well as senior leadership
  • Experience working in a product team environment and/or with an agile development process preferred
  • Proficiency with common design and project management tools such as Adobe XT, Axure, Zeplin, Jira, Confluence, etc.
  • Experience conducting user tests and quickly gain insights with tools such as usertesting.com, etc.
  • Experience developing design systems and style guides
  • Proficiency using a major analytics platform such as Adobe Analytics, Google Analytics, etc.

TRAVEL REQUIREMENTS:

Travel will be required on an as-needed basis to support project work and team development with the expectation of not exceeding 20% of total time in a given year.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.

Bass Pro Shops

Keywords: Bass Pro Shops, Springfield , UX Manager, Other , Springfield, Missouri

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