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IT Hardware/Deployment Support Specialist

Company: Jack Henry & Associates
Location: Monett
Posted on: May 4, 2021

Job Description:

IT Hardware/Deployment Support SpecialistGeneral informationJobID: 9023Position Level: Individual ContributorTeam: Information TechnologyPosition Type: RegularWorking Time: Full-TimeLocations: Monett, MissouriTravel Requirements: 5%Description & RequirementsAre you someone who enjoys supporting company personnel either over the phone, in person, or remotely with their IT issues? The Tech Services team is looking for a technician to join our Endpoint Operations team and this could be a great fit for you! We are seeking to hire an IT Hardware Support Representative who will provide assistance on day-to-day operations of technology and computer equipment.The ideal candidate will have the ability to balance technical communication with employees who are not technical while researching answers when you dont have the solution to ensure proper operations are followed. The successful candidate will have strong customer support, combined with a technical, background and the urge to ask questions, share knowledge with the team, and willingness to assist others while balancing everyday workload. Working in this role you have the opportunity to assist users across the whole company building relationships opening doors for career growth across all of Jack Henry.This position can be based to work out of the following Jack Henry Office Location: Monett, MOMINIMUM QUALIFICATIONS

  • Must have a minimum of 18 months of experience in any of the following fields: PC and Mac deployment and support.
  • Must be able to work Monday Friday with varying shifts (generally from hours of 7 AM to 5 PM CST).
  • Must be able to travel up to 5% to attend additional meetings and or training.PREFERRED QUALIFICATIONS
    • Associates degree.
    • Experience imaging with SCCM.
    • Experience deploying with Intune and JAMF.
    • Apple Certified Technician or other similar certifications.
    • Experience supporting enterprise-class printers.ESSENTIAL FUNCTIONS
      • Provides support to employees regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves moderately complex to advanced support issues.
      • Identifies, troubleshoots and resolves software, hardware and network failures.
      • Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.
      • Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.
      • Maintains awareness of current tools, methodologies and technologies associated to IT support.
      • May maintain and track inventory of endpoints and related peripherals and maintenance/repair parts.
      • Manages the configuration of new user Macs and PCs.
      • Maintains and troubleshoots printers, projectors, and video equipment.Equal Employment OpportunityAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our businessand our societystronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.APRINDT3

Keywords: Jack Henry & Associates, Springfield , IT Hardware/Deployment Support Specialist, Other , Monett, Missouri

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