The Network Operations Center (NOC) Analyst performs technical
analysis and monitoring of system issues and outages as they occur
across the enterprise. Performs research to troubleshoot and
resolve issues and, depending upon complexity, escalates the issue
to system administrators, system engineers, and developers. Must be
able to prioritize remediation of issues and proactively manage
events in a 24 x 7 environment with critical uptime requirements.
The NOC Analyst is responsible for researching and documenting
various mitigation strategies, and must maintain current and
thorough knowledge of technologies and their significance to the
Essential Job Functions
Monitor a wide variety of applications, operating systems,
servers and network components to ensure stability of digital
commerce, store systems and other critical services.
Perform basic system administration tasks such as network/system
troubleshooting, patching operating systems, supporting application
deployments, and executing various scripts.
Prevent and shorten duration of system outages impacting
Provide timely response and resolution to all incidents, outages
and performance alerts.
Categorize and escalate issues to appropriate technical
Provide enterprise-wide communication pertaining to
Notify identified stakeholders of service impacting issues,
outages and remediation status.
Recognize, identify and prioritize incidents in accordance with
business requirements, organizational policies and operational
Collect and review performance reports for various systems, and
report trends in hardware and application performance to assist
senior technical personnel to predict future issues or outages.
Document all actions in accordance with standard company
policies and procedures.
Work with internal and external technical and service teams to
create and/or update knowledge base articles.
Support multiple technical teams in a 24 x 7 operational
environment with high uptime requirements.
Varied shift schedules will include day, evening and weekend
Other duties as assigned.
Associates Degree or equivalent work experience in related field
Fundamental knowledge of server administration or related
Understanding of basic system monitoring techniques and
Strong communication skills, with the ability to communicate
clearly with stake holders and technical personnel in high-stress
Excellent written, verbal and interpersonal skills.
Strong sense of urgency.
Previous system administration, service desk or NOC experience
Experience supporting and monitoring network systems, servers or
storage in an enterprise environment.
Bachelor's Degree in related field.