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General Manager

Company: Enjoy Technology
Location: Springfield
Posted on: September 12, 2020

Job Description:

COVID-19 Update:   We care deeply about providing premium service and great employment opportunities; during these uncertain times, that looks a bit different.

To keep employees and customers safe, we deliver a contactless experience, temporarily pausing our in-home setup. Instead, we drop off orders and set up devices virtually - keeping people connected as we all work through this together.

About the role.

As a General Manager, you are the primary voice for the market, responsible for overseeing the performance within the market and for creating unity across the market. You will proactively seek opportunities to improve and develop strategies to encourage growth that aligns with our company goals. You'll ensure your team in market has the tools, resources, and knowledge to do their very best.

Duties & Responsibilities.

Achieve Field & Fulfillment Operations KPIs, along with managing individual and market performance in alignment with company culture and goals.

Manage the P&L for the market.

Attract, develop and retain talent in all roles across the market.

Build and maintain a strong and connected culture across the market in line with Enjoy’s culture and values.

Partner with market leaders to identify and resolve gaps in market performance and market operations.

Collaborate with Regional Partners to address market-specific needs. (People Success, Recruiting, L&D, Field Success & Operations)

Partner with Captains to plan huddles and ensure they are delivered in a way that inspires, informs, and guides the team.

Provide continuous feedback to Captains and Lead Experts development through regular check-ins, feedback, coaching, and training.

Speak to company goals and priorities at a high level and translate that vision into action.

Surface feedback and insights on the Expert and Visit experience to Coaches and other relevant teams/roles.

Ensure employee compliance with both internal and partner-specified policies and processes across all teams.

Share winning strategies and successes across Markets.

Promote a feedback culture in the Market in line with the Enjoy Values, Qualities, and Skills.

Uphold brand standards across the market. (Uniforms, Enjoy House, Fleet Vehicles, etc.)

About you.

Obsessed with providing the best Expert experience.

You proactively seek opportunities to help individuals and strengthen the team.

You don’t hesitate to share developmental feedback and provide encouragement when times are tough.

You see tasks through to completion.

Self-motivated, resourceful, proactive, and offers help and support wherever needed. You don’t hide from problems or let them persist.

Thrives in a fast-paced work environment where you are constantly on the go.

Works well under pressure.

Respect and promote Diversity & Inclusion in the workplace.

You make decisions that improve the lives of others, even if it means more work for you. Not simply a “pleaser”, you have the vision to see when a short-term challenge can yield a long-term gain.

Qualifications.

5+ years experience in a people management role in a fast paced customer service and sales environment.

Ability to travel for the first two weeks of onboarding and training.

Ability to work 10 hour shifts, possible overtime, evenings, weekends, and some holidays.

Ability to lift up to 50 lbs and stand for long durations.

Valid driver's license and a satisfactory driving record with at least 1 year of driving experience.

Must be at least 21 years of age.

About Enjoy.

Enjoy is the next generation of retail. We pride ourselves on delivering a new kind of buying experience where our friendly Experts bring the best of the store directly to the door, along with personalized solutions, so you get the most out of your tech. We offer same-day delivery, setup and help for today’s premiere mobile devices; pairing the convenience you’d get from shopping online with the confidence you’d get from a store, all in the comfort of your own home.

Enjoy is a fast-growing startup, currently operating in 50+ US locations and the U.K., with more expansion on the horizon. We’re a mission-driven organization focused on bringing joy to people’s lives while creating great jobs for a digital world. This requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences.

Enjoy is founded and led by Ron Johnson, former head of Apple Retail, along with leaders from leading retail, technology, and design organizations, including: Apple, Facebook, Starbucks, Tesla, and Amazon.

This job description is not intended as a comprehensive or exhaustive list of all duties, responsibilities, and qualifications necessary for the position described herein. The duties, responsibilities, and qualifications of the position are subject to change without notice.

All offers of employment are subject to background checks and drug screens prior to start date. Enjoy will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local, state, and federal laws and Fair Chance Ordinances.

As an equal opportunity employer, Enjoy is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. All qualified applicants are welcome and will be considered for employment without regard to race, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender identity, genetics, disability, veteran status, or other applicable protected characteristic under local, state, or federal law.

U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Enjoy Technology are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Please select Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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Keywords: Enjoy Technology, Springfield , General Manager, Other , Springfield, Missouri

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