Security Communication Spec
Posted on: March 26, 2020
We're a Little Different
Our mission is clear. We bring to life a healing ministry through
our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match
the unique gifts of unique individuals; careers that not only make
the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your
day, especially the tough ones. We're a team and love working that
way. That team is expanding, and we currently have exceptional
opportunities to help our communities grow.
Under general supervision will perform tasks related to the
operation of communication equipment used in receiving, sending,
and relaying information in response to Emergency/Non-Emergency
calls according to the goals of Mercy Health System, the philosophy
of the Sisters of Mercy Standard of Care and Employee Code of
Conduct. Determine exact location of each incident or request.
Dispatch and track location of Public Safety Officers. Provide
pre-arrival and post-dispatch instructions when applicable.
Maintain necessary documentation and records. Coordinate with
various law enforcement agencies, the fire department, the House
Nursing Supervisor, EMS, the operators, alarm companies,
administration, maintenance, EVS, guest services, and the Public
Safety officer in charge. Performs related duties as assigned.
Each career at Mercy represents unique members of our caring
ministry's "body", working together for the health and strength of
the whole. To achieve our goals, we need all the parts functioning
at their best and this requires the specific qualifications that
you'll bring with you:
* Education: High school diploma or equivalent.
* Licensure: Emergency Police Dispatch (EPD) certified by NAED
within 90 days of date of hire and Emergency Telecommunicator
course (ETC) or successful completion during initial
* Other: Skills, Knowledge and Abilities: Ability to handle highly
stressful situations while having extremely good multitasking and
communication skills. Ability to prioritize information with
logical and rational approach to solving problems. Possess a high
degree of self discipline and confidence to control the actions of
others in emergency situations. Ability to process information
quickly and make decisions that have a direct impact on the safety
of patients, visitors, and co-workers. Proficiency with
call-creation of emergency and non-emergency incidents to include
the following: 1) Make decisions quickly and accurately based on
prior guidance provided to you. 2) Enter data or information (such
as names, telephone numbers, license plate sequences, etc.) into a
computer using a keyboard. 3) Hear, comprehend, summarize, and/or
answer questions about information told verbally in short story
form. 4) Use written information provided on lists (such as an
alphabetically-sequenced telephone book). 5) Recognize if bits of
information, such as addresses or names, are similar or different.
6) Quickly learn and later recognize information that is shown in
writing, such as descriptions (e.g., red car, blue boat, green
shirt). 7) Hear and remember pieces of information, such as
telephone numbers or license plate numbers, for a short period of
time. 8) Evaluate information provided in order to prioritize or
categorize incidents. 9) Evaluate information and identify the most
correct solution based upon that information. 10) Determine routes
and/or locations using very basic maps. 11) Correctly spell
commonly-used words that might delay emergency assistance if
misspelled. 12) Communicate using sentences or phrases that clearly
express the intended meaning. 13) Read and comprehend written
* Working Conditions, Mental and Physical Requirements: Patience,
emotional stability and the ability to work in high stress
situations are required. Works indoors with adequate temperatures,
ventilation, and lighting. Average indoor exposure to noise and
disruptions, normal indoor exposure to dust/dirt, and above average
stress. Periodically works beyond normal hours and works on an as
needed basis. Must be able to sit or stand for long periods
throughout the workday, with intermittent period of walking,
bending, twisting and reaching. Dexterity ranges from simple
coordinated movements of fingers/hand, feet/legs, and torso.
Sedentary work, with occasional lifting/carrying objects
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare
Magazine named us as a "top 100 places to work." We go out of our
way to help people feel welcomed. We offer day-one comprehensive
health, vision and dental coverage, PTO, tuition reimbursement and
employer-matched retirement funds to benefit-eligible co-workers,
including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with
exceptional quality care. Having a positive outlook and a strong
sense of advocacy is in perfect step with our mission and vision.
We're also collaborative and are not afraid to do a little extra to
deliver excellent care - that's just part of our commitment. If
that sounds like a fit for you as well, we encourage you to
Mercy has determined this is a safety-sensitive position. The
ability to work in a constant state of alertness and in a safe
manner is an essential function of this job.
Keywords: Mercy, Springfield , Security Communication Spec, Other , Springfield, Missouri
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