SpringfieldMORecruiter Since 2001
the smart solution for Springfield jobs

Product Support Supervisor

Company: Jack Henry and Associates
Location: Springfield
Posted on: December 5, 2019

Job Description:

Job Description Jack Henry & Associates has an excellent leadership opportunity as a Product Support Supervisor! This role is responsible for supervising a team of call center agents that assist customers with a wide range of banking needs, on behalf of our financial institution clients. This supervisor is responsible for managing team metrics, providing regular coaching and feedback, and assisting with escalated customer service and technical issues. The supervisor is expected to maintain open, effective communication with the management team and agents to promptly resolve issues and promote professional development. Supervisors may be expected to provide primary phone support to assist with inbound call volume and serve as a point of contact for client banks. - This position is supporting a team based in the Springfield and Monett, MO offices and you may occasionally have to travel between the two offices each week. - The shift for this position is 1:00pm -9:00pm with a weekend rotation. MINIMUM QUALIFICATIONS - 6 years of customer service experience, or - 3 years of customer service experience and 18 months of experience working in the jhaCall Center. PREFERRED QUALIFICATIONS - Previous leadership experience. - jhaCall Center experience - Banking or call center experience. - Bilingual. ESSENTIAL FUNCTIONS - Ensures and provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. - Assesses and ensures the nature of product and service issues is resolved, including basic and complex support problems. Questions and issues will vary depending on the product supported. - Assists and may oversee new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data. - Assures system security by verifying customer information prior to performing password resets, according to the company's standard security requirements. - Maintains the log of product issues for product improvement, and escalates issues as needed. - Follows escalation procedures to ensure complex support issues are resolved. - Communicates the customer's needs/expectations to the appropriate personnel. Equal Employment Opportunity Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Females, minorities, veterans, and individuals with disabilities are encouraged to apply. REQNUMBER: 17097-1A

Keywords: Jack Henry and Associates, Springfield , Product Support Supervisor, Other , Springfield, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Provider Partnership Associate
Description: Provider Partnership Associate Position Purpose: Perform initial health plan orientation and conduct ongoing educational outreach with a focus on improving quality and financial outcomes within provider (more...)
Company: Centene
Location: Springfield
Posted on: 12/6/2019

Class A CDL OTR Truck Driving Positions Available - Accepting Students
Description: START EARNING MORE WITH CORE.At Core Carrier Corp, we've increased ourpay to 47 CPM and made it easier to earn up to 56 CPM through competitiveproductivity bonuses and insurance opt-out. Get on the road (more...)
Company: Core Carrier
Location: Springfield
Posted on: 12/6/2019

CDL-A Truck Driver | South Central
Description: Required Class A CDL and 6 months recent tractor-trailer experience Average Miles: 2,100
Company: Heartland Express
Location: Springfield
Posted on: 12/6/2019


Medical Screener/Phlebotomist - Erie St. Location (Full Time) On the Job Training
Description: Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism Integrity, Fairness, (more...)
Company: Takeda Pharmaceutical
Location: Springfield
Posted on: 12/6/2019

Accounts Receivable Supervisor
Description: OverviewWHO WE ARE:--ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. Our singular (more...)
Company: ABIDSS, Inc.
Location: Springfield
Posted on: 12/6/2019

Diesel Mechanic for Hogan Truck Leasing - Amazing Benefits!
Description: Since 1918, the Hogan family of companies has grown to anticipate and meet the transportation and logistics needs of our clients. Now in our third generation, ours is a rich and deep history - built (more...)
Company: Hogan
Location: Springfield
Posted on: 12/6/2019

U.S. Xpress is excited to announce Straight Pay- A New Way to Team Pay!
Description: U.S. Xpress is excited to announce Straight Pay- A New Way to Team Pay TRUCK DRIVING JOBS: TEAMS EARN UP TO 150,000 A YEAR Don't Wait, Call Now 423-445-7462We're changing the game on team pay and making (more...)
Company: U.S. Xpress
Location: Springfield
Posted on: 12/6/2019

CDL-A Tanker Owner Operator Truck Driver
Description: CDL-A Owner Operator Tanker Truck Drivers Needed for Our Location in Springfield, MO Celebrating over 100 years of solid success, Quality Carriers wants to help you Find Your Lane. We offer the variety (more...)
Company: Quality Carriers
Location: Springfield
Posted on: 12/6/2019

Want A Quick $350 Today?
Description: 1 Enter Email 2
Company: MoneyAtHome
Location: Springfield
Posted on: 12/6/2019

CDL-A Midwest Regional Truck Driver
Description: Weekend Home Time on Midwest Regional Runs We have the regional CDL-A truck driver runs you ve been searching for J amp R Schugel has regional truck driver runs in the Midwest that get you home weekly (more...)
Company: J&R Schugel Trucking
Location: Springfield
Posted on: 12/6/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Springfield RSS job feeds