Receptionist/Legal Assistant

Company: Law Offices of Bryan Musgrave, P.C.
Location: Springfield
Posted on: November 24, 2022

Job Description:

*_Receptionist with room for advancement _*

*Duties include: *
* Professionally administer all incoming calls. The staff member in this position is required to have the telephones open for business promptly at 8:00 a.m. and throughout the day until 5:00 p.m. Relief telephone coverage is be provided for a one-hour lunch break.
* Ensure phone calls are redirected accordingly, and use case management software (Needles) to determine who the call needs to go to and find out what the call is in regards to
* Greet guests in a professional, friendly, hospitable manner
* Open and close conference room area, cleaning/ sanitizing conference room table after each use, straightening chairs and turning off lights (general, light pick up and tidying as needed - not housekeeping)
* Assist with entry level case work.
* Perform a variety of clerical duties that includes ; order and keep inventory of office supplies well stocked, break room stocked with client refreshments, and scan closed client files into pdf file storage

*Qualifications/Requirements: *
* Excellent phone etiquette
* Excellent verbal communication skills
* Punctual, positive attitude, willingness to learn
* Able to work independently
* Should be customer service driven
* Knowledge of basic computer software (Windows, Word, Outlook, Internet, etc.)
* Able to multi-task
* Professional appearance, business professional attire

*Education/Training/Experience: *
* High School Diploma or GED
* Minimum 1 year customer service experience and clerical experience preferred

_Firm Culture: _

_At the the Law Offices of Bryan Musgrave, the attorneys and paralegals focus heavily on providing excellent client/customer service and providing the best possible experience for the client. When clients hire the Law Offices of Bryan Musgrave, they should feel like a weight has been lifted. No longer do they need to constantly wonder or worry about how to handle each phase of their case, or if their phone call will be returned. They can rest assured knowing their story has been heard. Our team of lawyers and paralegals clearly explain the process and create a plan of action to pursue a fair and reasonable resolution for each client. This is done both in and out of court. We carefully guide clients through every step, keeping them informed along the way. Other firms seek to push through a higher volume of cases without the necessary customer service. Not LOBM. This is not a case mill. This is focused, individualized, high level of service that goes above and beyond the norm to deliver a fair and reasonable outcome._

_We are seeking a team member to help us complete our objections in serving clients. If you are interested in becoming a part of our team, please see if the responsibilities and qualifications below are consistent with your experience and career goals._

Job Type: Full-time

Pay: $14.50 - $17.00 per hour

Benefits:
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Law Offices of Bryan Musgrave, P.C., Springfield , Receptionist/Legal Assistant, Legal , Springfield, Missouri