NCOS Specialist Tier 2 (Customer Operations Specialist)

Company: Jw Logistics Operations
Location: Bentonville
Posted on: April 1, 2026

Job Description:

Description Role Summary Tier 2 Specialists handle complex exceptions, escalations, and high-impact customer issues that require deeper operational knowledge. Primary Responsibilities Resolve escalated or complex operational issues Interface with field operations, carriers, and customers Support customer specific workflows and TMS applications Assist supervisors during surge events Mentor Tier 1 Specialists Support root-cause analysis efforts Key Metrics Escalation resolution time Accuracy of resolution Reduction of repeat issues Customer confidence and trust Qualifications 3–6 years in logistics or operations support Strong communication and documentation skills Deep understanding of last-mile operations Comfortable in fast-paced environments Strong problem-solving skills Confident communicator with customers and ops teams Excel Ability to work flexible shifts, including nights/weekends as needed for coverage Reliable, proactive, and customer-focused mindset with emphasis on accountability and performance improvement

Keywords: Jw Logistics Operations, Springfield , NCOS Specialist Tier 2 (Customer Operations Specialist), IT / Software / Systems , Bentonville, Missouri