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Technical Support Representative

Company: Digital Monitoring Products, Inc.
Location: Springfield
Posted on: November 22, 2021

Job Description:

Description:If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.Qualifications:* Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.* Demonstrated proficiency in typing.* High degree of accuracy/detail oriented.* Excellent troubleshooting skills.* Ability to learn technical materials quickly, as demonstrated by grades/transcripts/references.* Ability to remain calm and professional in pressure situations.Responsibilities:* Answer technical questions on programming and troubleshooting through any means of communication.* Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.* Finds solutions, does not leave callers without a resolution or steps to resolution.* Demonstrates job excellence by taking detailed notes of everything that happens during their calls.* Verifies answers are correct by testing or checking documentation.* Develops knowledge of security industry and its products through dealer interaction.Apply your talent. Make a difference. Enjoy the rewards. Apply online at dmp.com/careers.EOE/Vet/Disabled

Keywords: Digital Monitoring Products, Inc., Springfield , Technical Support Representative, IT / Software / Systems , Springfield, Missouri

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