SpringfieldMORecruiter Since 2001
the smart solution for Springfield jobs

Technical Support Representative

Company: Digital Monitoring Products, Inc.
Location: Springfield
Posted on: November 22, 2021

Job Description:

Description:If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.Qualifications:* Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.* Demonstrated proficiency in typing.* High degree of accuracy/detail oriented.* Excellent troubleshooting skills.* Ability to learn technical materials quickly, as demonstrated by grades/transcripts/references.* Ability to remain calm and professional in pressure situations.Responsibilities:* Answer technical questions on programming and troubleshooting through any means of communication.* Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.* Finds solutions, does not leave callers without a resolution or steps to resolution.* Demonstrates job excellence by taking detailed notes of everything that happens during their calls.* Verifies answers are correct by testing or checking documentation.* Develops knowledge of security industry and its products through dealer interaction.Apply your talent. Make a difference. Enjoy the rewards. Apply online at dmp.com/careers.EOE/Vet/Disabled

Keywords: Digital Monitoring Products, Inc., Springfield , Technical Support Representative, IT / Software / Systems , Springfield, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Springfield RSS job feeds