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Senior Computer Support Technician

Company: Office of State Courts Administrator
Location: Springfield
Posted on: November 23, 2020

Job Description:

Basic Functions and Responsibilities: The Senior Computer Support Technician performs a variety of computer systems administration and support tasks within an assigned region, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. The Senior Computer Support technician can take a lead role in deployments and installation assignments. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully. This position will be located in Springfield, MO and requires extensive travel during the workweek. Depending on the qualifications of the applicant, this position may also be filled at the following level: Computer Support Technician - $36,708 Associate's degree with at least fifteen semester hours in computer science, computer information systems or closely related areas and one year of experience with computer programming, systems analysis and design or work with primary responsibility for the configuration of computer hardware and software in a server and/or microcomputer environment. Characteristic Duties: (The following duties are representative of this position, not comprehensive.) Takes ownership and works independently on assigned problems, and contacts required resources both inside and outside the organization necessary to resolve the problem, with minimum supervision. Responds to request for service with experience and compliance in established time limits. Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.Assists in analyzing the needs of users to help design and develop installations in an organization's computing environment. Communicates problems and issues to key stakeholders, including management, development teams, end users, and ITS leaders.Orients staff on how to use computer hardware and software applications. Maintains computer peripheral devices such as printers and copiers, routers, switches and video conferencing equipment in the court environment in support of the courts network infrastructure. Tests, deploys and maintains software installations in an organization's computing environment. Troubleshoots, identifies and solves problems that affect computer operating systems. Identifies enterprise wide issues and reports them to ITS management. Maintains inventory based on approved procedures. Possess good interpersonal and customer service skills. Minimum Qualifications: (Equivalent combination of relevant education and experience may be substituted on a year for year basis.) Graduation from an accredited college or university with an Associate's degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and three years of experience in computer information technology systems such as computer programming, systems analysis and design or work with primary responsibility for the configuration of computer hardware and software in a server and/or microcomputer environment; OR Two years of experience as a Computer Support Technician in the Office of State Courts Administrator.
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Keywords: Office of State Courts Administrator, Springfield , Senior Computer Support Technician, IT / Software / Systems , Springfield, Missouri

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