Guest Service Agent
Company: Drury Hotels Company
Location: Springfield
Posted on: May 28, 2023
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Job Description:
Property Location:2715 N. Glenstone - Springfield, Missouri
65803**YOU BELONG AT DRURY HOTELS.** Getting a job is just the
beginning. Finding a place where you belong is what truly matters.
Who you are and what you do makes a difference at Drury Hotels.
There's a place for you here today and tomorrow. **WHAT YOU CAN
EXPECT FROM US****So. Much. More.**Just as our guests deserve more,
so do you deserve more. Be valued for what you do and who you are
... and well compensated for all you accomplish.* *Incentives -*
Quarterly bonuses up to $1600/year (we succeed together!) based on
hotel results* *Work-life-balance* Flexible scheduling, paid time
off, hotel discounts and free room nights* *Career growth -*
Mentorship, cross-training, development plans, management training,
and more-over 200 internal promotions this year* *Health and
well-being -* Medical, dental, vision, prescription, life,
disability and Team Member Assistance Program* *Retirement -*
Company-matched 401(k)* *Award-winning* - Ranked among Forbes' Best
Midsize Employers (2021) and highest in Guest Satisfaction Among
Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's
a record!)**What you will do:****Serve as the happy, helpful face
of our hotel to guests entering and departing our front
door.**Ensure exceptional, positive experiences for our diverse
team members and guests.* Assist guests in a friendly, efficient,
courteous, and professional manner. * Perform front desk related
functions, which include checking guests in and out, promoting
company programs, maintaining guest records, cash handling,
monitoring guest satisfaction, and problem resolution. * Assist
with breakfast and 5:30 p.m. Kickback service, which may include
food preparation, set up, guest service (host or bartender), and
clean-up.* Present and maintain a high standard of integrity,
service, and hospitality to promote the Drury culture to customers
and co-workers.* Ensure an exceptional guest experience by
providing courteous, friendly, guest service with a +1 Service
attitude. **What we expect of you:****With your can-do spirit and
unique personality, you will shine at Drury Hotels.** We seek
friendly, highly organized communicators and multitaskers with
these qualifications.* Warm and friendly manner in relating to and
interacting with the public* Demonstrated attention to detail while
handling multiple tasks simultaneously* Familiarity with handling
money, making change, and using office machines in day-to-day
activities* Ability to speak and receive direction (written and
verbal direction) in English* Willingness and ability to work alone
as scheduled**Rise. Shine. Work Happy. Apply
Now.**locationSpringfield, MOlocationSpringfield, MOAt Drury
Hotels, we offer our guests more than a place to sleep. We provide
a place to feel welcome. Happy. At home. As a family-owned and
operated hotel system, we honor and enhance the Drury legacy of
world-class hospitality excellence. Thats the Drury Way. Our 5,000
team members work togetheracross 150 hotels in 26 statesto make
sure every guest receives the very best service and value. Together
we continue to grow, carefully and with clear vision, as a family
of thriving hotels nationwide. EOE
Keywords: Drury Hotels Company, Springfield , Guest Service Agent, Hospitality & Tourism , Springfield, Missouri
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