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Customer Service Rep - CoxHealth at Home

Company: coxhealth
Location: Springfield
Posted on: September 24, 2022

Job Description:

Summary Job Summary A Customer Services Representative II needs to maintain a positive helpful attitude and approach in providing excellent customer service to all customers. They will respond to patient questions or problems while maintaining open communication with patient and referral sources. A Customer Service Rep II is an employee with a basic working knowledge of all office (unit) functions and is responsible for facilitating communication and completing work assignments pertaining to general behaviors as follows: Heavy workload, capable of managing several tasks at one time. Responsible for intake of all new patient referrals, documentation of patient demographics and accurate placement of this information in the computer system. Must have a good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines. Job Requirements Education Required: High School Diploma or Equivalent Experience Preferred: 2 years customer service experience Skills Excellent verbal and written communication skills Able to work independently and collaboratively in teams Flexibility and ability to work in a multi-tasking environment. Licensure/Certification/Registration N/A Additional Information Job Benefits & Perks! o Tuition reimbursement up to $1200 per year o Health/Dental/Vision o Retirement with employer match o 20% tuition discount on most classes at Cox College o Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions o Cafeteria discount. If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/

Keywords: coxhealth, Springfield , Customer Service Rep - CoxHealth at Home, Hospitality & Tourism , Springfield, Missouri

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