SpringfieldMORecruiter Since 2001
the smart solution for Springfield jobs

IT Support Intern

Company: O'Reilly Auto Parts
Location: Springfield
Posted on: April 10, 2021

Job Description:

General SummaryUnder direct supervision, the IT Support Intern will gain exposure to all functions performed by Store Support Services including: store operations, hardware, software and communication troubleshooting. Interns will assist with answering these questions from the support desk via phone, e-mail, and online tickets. Store Support Services provides 24 hour service to our stores, 7 days a week. Schedules including days, nights, over nights, and weekends.Essential Job Functions

  • Answer calls from stores with regard to questions and issues they experience with their computer system
  • Assist in minor repairs to computer equipment that are performed in-house
  • Provide troubleshooting in WAN/LAN issues at the store
  • Load and maintain computer access passwords for the stores
  • Communicate with store personnel to clarify and identify all errors and forward the issues to the appropriate personnel
  • Maintain excellent customer service in all customer or team member contracts
  • Provide after hours support for other corporate departments
  • Monitor and respond to e-mails from service providers, corporate users and stores
  • Ensure the computer hardware and software operates as efficiently as possible to prevent the interruption of business at all retail locations
  • Direct communication with store personnel, district managers, regional managers, territory sales managers, distribution center personnel, loss prevention auditors, corporate users, customers, vendors and job applicants  
  • Additional projects as assigned
  • Update and maintain incidents using the ticketing software
  • Completion of required training as assigned   Skills/Qualifications/EducationRequired:
  • High school diploma or equivalent
  • Excellent interpersonal skills, verbal and communication skills; is capable of explaining procedures in writing, verbally, and over the phone
  • Exceptional problem solving skills, critical thinking, and troubleshooting skills
  • Ability to think outside-the-box, perform research, and operate independently or in a group setting
  • Basic technical and computer knowledgeBenefitsAll full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please click here or type http://bit.ly/ORLYBenefits in your browser.

Keywords: O'Reilly Auto Parts, Springfield , IT Support Intern, Hospitality & Tourism , Springfield, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Work @ Home Customer Service Agents
Description: In these very uncertain times don--------t miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own home. HGS is committed to the safety and well-being (more...)
Company: HGS US
Location: Bois D Arc
Posted on: 04/14/2021

Shift Leader (1687)
Description: Summary Part-time position This job cannot be performed remotely Report to a specific address Must be authorized to work in the United States Background check required 10.50 - 13.00 per hour (more...)
Company: Domino's
Location: Ridgedale
Posted on: 04/14/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Marshfield
Posted on: 04/14/2021

Retail Counter Sales
Description: O'Reilly is now hiring Retail Counter Sales team members. Our sales team members are responsible for providing our retail and installer customers with a high level of service. They xa0 also support management (more...)
Company: O'Reilly Auto Parts
Location: Clever
Posted on: 04/14/2021

Customer Service Specialist
Description: Do you have outstanding customer skills are you great at multitasking If so Staffmark has a great opportunity with a premier company in Lowell that has an opening for an Customer Service Specialist (more...)
Company: Staffmark
Location: Lowell
Posted on: 04/14/2021

Line Cook - Battlefield Chili's
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Springfield
Posted on: 04/14/2021

Dining Room Servers
Description: DINING ROOM SERVER - Grow your career with MERRILL GARDENS br Merrill Gardens, a privately-owned family company with a proud history of success is currently hiring a Dining Room Server at Turners (more...)
Company: Merrill Gardens
Location: Springfield
Posted on: 04/14/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: Home Depot
Location: Mountain Home
Posted on: 04/14/2021

Domino's Customer Service Rep/Pizza Maker - Osage Beach - Competitive Pay - 1600
Description: Client Service Representative br Why Work for Domino's/What We are Offering Our Great Team Members br --- We are the number 1 pizza company in the world br --- Growth and Career Advancement Opportunity (more...)
Company: Domino's
Location: Roach
Posted on: 04/14/2021

Restaurant Delivery
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Lebanon
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Springfield RSS job feeds