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IT Support Intern

Company: O'Reilly Auto Parts
Location: Springfield
Posted on: November 20, 2020

Job Description:

General SummaryUnder direct supervision, the IT Support Intern will gain exposure to all functions performed by Store Support Services including: store operations, hardware, software and communication troubleshooting. Interns will assist with answering these questions from the support desk via phone, e-mail, and online tickets. Store Support Services provides 24 hour service to our stores, 7 days a week. Schedules including days, nights, over nights, and weekends.Essential Job Functions

  • Answer calls from stores with regard to questions and issues they experience with their computer system
  • Assist in minor repairs to computer equipment that are performed in-house
  • Provide troubleshooting in WAN/LAN issues at the store
  • Load and maintain computer access passwords for the stores
  • Communicate with store personnel to clarify and identify all errors and forward the issues to the appropriate personnel
  • Maintain excellent customer service in all customer or team member contracts
  • Provide after hours support for other corporate departments
  • Monitor and respond to e-mails from service providers, corporate users and stores
  • Ensure the computer hardware and software operates as efficiently as possible to prevent the interruption of business at all retail locations
  • Direct communication with store personnel, district managers, regional managers, territory sales managers, distribution center personnel, loss prevention auditors, corporate users, customers, vendors and job applicants  
  • Additional projects as assigned
  • Update and maintain incidents using the ticketing software
  • Completion of required training as assigned   Skills/Qualifications/EducationRequired:
  • High school diploma or equivalent
  • Excellent interpersonal skills, verbal and communication skills; is capable of explaining procedures in writing, verbally, and over the phone
  • Exceptional problem solving skills, critical thinking, and troubleshooting skills
  • Ability to think outside-the-box, perform research, and operate independently or in a group setting
  • Basic technical and computer knowledgeBenefitsAll full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please click here.

Keywords: O'Reilly Auto Parts, Springfield , IT Support Intern, Hospitality & Tourism , Springfield, Missouri

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