Reproductive Health Assistant- Springfield
Company: Planned Parenthood of Illinois
Location: Springfield
Posted on: April 1, 2026
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Job Description:
Just a few of the Benefits enjoyed by PPIL employees… -Company
subsidized premiums on Medical, Dental, and Vision Insurance -Up to
12 weeks Paid Parental Leave for eligible employees -Generous Paid
Time Off (PTO) and paid holidays -Mission focused work -401k with
employer matching -100% company-paid Life Insurance -100%
company-paid Short- and Long-Term Disability Coverage -Robust
Employee Assistance Program -Professional Development awards and
opportunities -Flexible Spending Accounts -Free Medical Services at
PPIL -Pet Insurance The Reproductive Health Assistant (RHA) I
performs the basic duties of a medical assistant, such as
maintaining medical records, logs, and inventory counts; performing
routine clerical duties; performing basic lab work; and responding
to patient inquiries and needs, including fee assessment and
insurance coverage. This position works under the supervision of
the Health Center Manager. Essential Functions: 1. Demonstrate
proficiency in all duties related to: • providing care to patients
• responding to patient needs and inquiries • providing support to
other staff throughout patient visits • knowledge of services
provided by PPIL and associated fees • providing patient-centered
customer service • keeping accurate records • communicating with
patients, the public, staff, and volunteers in a civil, courteous,
warm, and sensitive manner • treating all people, regardless of
gender, sexual orientation, race, color, religion, national origin,
age, economic condition, status as a qualified individual with a
disability, and any additional categories with honor, respect, and
inclusivity. 2. Within three months’ time, complete all required
training for level 1 proficiencies and standards. Demonstrate
ability to achieve and maintain Reproductive Health Assistant I
standards, performing job duties acquired by completing trainings
in each related station as needed: • Completion of Patient Access
training, including registration basics, scheduling, front desk
duties, financial assistance, healthcare corporate compliance,
mandated reporting, safety/security, DEI, gender diversity, birth
control options, abortion services, sexually transmitted
infections, electronic health record software, communication tools,
and pharmacy management module. • OR completion of Clinical Support
training, including family planning counseling, venipuncture, lab
proficiencies, blood pressure, clinical support duties, healthcare
corporate compliance, mandated reporting, safety/security, DEI,
gender diversity, birth control options, abortion services,
sexually transmitted infections, electronic health record software,
communication tools, and pharmacy management module. • Completion
of In This Together Values assessment. 3. Ensure that each patient
receives the care and information they need by providing efficient,
effective, and customer-oriented service in a civil, courteous,
warm, and sensitive manner. 4. Participate in Health Center
efforts: • in compliance with organizational quality assurance
guidelines and pertinent government regulations including CLIA,
HIPAA, and OSHA. • in achievement of medical visit efficiency and
productivity goals. • in attainment of annual health center fiscal
goals in revenue, expenses, and contribution margins. 5. Provide
information, assistance, and support for patients facing emotional,
family, and/or financial problems related to healthcare; help
patients needing referral for services related to pre-natal care,
adoption services, abortion services, financial assistance, and
personal family counseling. 6. Provide medications and
contraceptive supplies, and provide information and instructions
for their use, as appropriate and delegated by the Health Center
Manager and medical staff; maintain inventory count of medications
and contraceptive supplies; ensure no expired medications or
contraceptive supplies are being dispersed. 7. Assist in the
clerical and informational tasks related to proper follow-up of
patients according to the protocols and procedures of PPIL. 8.
Assist in the care and maintenance of PPIL equipment and efforts to
maintain efficient, clean, and comfortable work locations. 9.
Participate, as assigned, in routine Health Center chart audits and
quality assurance procedures. 10. Provide PPIL approved information
about family planning methods, abortion, and other services offered
and give regular feedback to Health Center Manager regarding
training and continuing education needs. 11. Demonstrate an
understanding of and commitment to remain informed about PPIL
protocols, policies, and procedures. 12. Demonstrate an
understanding of and commitment to PPIL core values of access,
activism, care, confidentiality, diversity, excellence, integrity,
respect, self-determination, and stewardship; practice these values
in relations with internal and external customers. 13. Other duties
as assigned. Physical Demands: The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to sit,
stand, walk, talk, see, and hear. The employee frequently is
required to use hands and fingers to handle, type, feel, and reach.
The employee must occasionally lift and/or move up to 25 pounds and
must occasionally assist in movement of patients. Supervisor:
Health Center Manager Status: Full time. Non-exempt from the
overtime provisions of the wage and salary regulations. Education
High School Diploma or High School Equialency (HSE) required.
Medical Assistant Certification or equivalent experience preferred.
Additional training and/or education in reproductive health or
medical services is desirable. Experience Previous professional
experience with the provision of family planning services is
preferred. Previous medical laboratory and/or counseling experience
is preferred. Previous familiarity with computer systems, such as
electronic health record (EHR) software, is preferred. Personal and
Professional Qualities Commitment to the efficient and
customer-oriented provision of services, as well as a commitment to
the operating goals of Planned Parenthood of Illinois. Excellent
communication skills. Ability to be culturally inclusive and
communicate with patients, the public, staff, and volunteers in a
civil, courteous, warm, and sensitive manner, including the use of
correct pronouns for everyone. Bi-lingual ability in Spanish or
other languages common to PPIL patients is helpful. A team-work
focused mentality. Ability to actively engage and participate in a
team-centered approach to health care, while exhibiting strong
organizational skills and attention to detail required. Ability to
work a schedule that may include evening and weekend hours
required. Ability to travel to assigned Health Center, and to other
PPIL work locations as needed, required. $20.15 - $20.15 an hour
Planned Parenthood works affirmatively to include diversity among
its workforce and does not discriminate in the selection of its
staff based on factors including but not limited to race, color,
religion, sex, national origin, age, sexual orientation, gender
identity, disability, income, marital status or any other
characteristic protected under federal, state or local law. We know
that BIPOC and women identifying candidates are less likely to
apply to jobs unless they meet every requirement. Please do not be
deterred if your past experience doesn’t align perfectly with every
qualification in the job posting. We encourage you to apply anyway!
You may be exactly who we are looking for! We may use artificial
intelligence (AI) tools to support parts of the hiring process,
such as reviewing applications, analyzing resumes, or assessing
responses. These tools assist our recruitment team but do not
replace human judgment. Final hiring decisions are ultimately made
by humans. If you would like more information about how your data
is processed, please contact us.
Keywords: Planned Parenthood of Illinois, Springfield , Reproductive Health Assistant- Springfield, Healthcare , Springfield, Missouri
