Field Behavioral Health Case Manager
Company: Optum
Location: Springdale
Posted on: May 29, 2025
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Job Description:
Optum Home & Community Care, part of the UnitedHealth Group
family of businesses, is creating something new in health care. We
are uniting industry-leading solutions to build an integrated care
model that holistically addresses an individual's physical, mental
and social needs - helping patients access and navigate care
anytime and anywhere.
As a team member of our Optum At Home product, together with an
interdisciplinary care team we help patients navigate the health
care system, and connect them to key support services. This
preventive care can help patients stay well at home.
We're connecting care to create a seamless health journey for
patients across care settings. Join us to start Caring. Connecting.
Growing together.
The DSNP program combines Optum trained clinicians providing
intensive interventions customized to the needs of each individual,
in collaboration with the Interdisciplinary Care Team. United
providers serve patients' in their own homes through annual
comprehensive assessments, ongoing visits for higher risk members,
care coordination during transitions from the hospital or nursing
home and ongoing care management. The program's interdisciplinary
care team approach provides needed care in person and through
telephonic interventions in collaboration with the members Primary
Care Provider and other members of the interdisciplinary care
team.
Schedule: -Monday - Friday 8am-5pm Central with potential for 4 x
10 hour days after 6 months of employment. -No on call or holiday
work. -
Territory: You will be in the field approximately 60% of the time
and will work from home when not in the field. -Territory is
primarily Jonesboro, Fort Smith or Springdale, AR- Covers
approximately 60-mile radius around clinician's home. -
Primary Responsibilities:
Assist in coordinating Medicaid/Medicare benefits with a
multidisciplinary team approach
Build relationships and work with a variety of populations within
the community
Work with populations with complex social and medical needs
including adults with serious mental illness and emotional
disturbances, members with substance use disorders, and members
with other complex or multiple chronic conditions
Assess the members within the scope of licensure and with the
frequency established in the model of care
Establish goals to meet identified health care needs
Plan, implement and evaluate responses to the plan of care
Work collaboratively with a multidisciplinary team to engage
resources and strategies to address medical, functional, and social
barriers to care -
Communicate with the patient's PCP, specialists, or other health
care professionals as appropriate
Assess patient needs for community resources and make appropriate
referrals for service
Completely and accurately document in patient's electronic medical
record
Provide members and family members with education regarding health
maintenance, disease prevention, condition trajectory and need for
follow up as appropriate during each patient visit
Verify and document patient and/or family understanding of
condition, plan of care and follow up recommendations
Actively participate in organizational quality initiatives -
Participate in collaborative multidisciplinary team meetings to
optimize clinical integration, efficiency, and effectiveness of
care delivery
Maintain credentials essential for practice, to include licensure,
certification (if applicable) and CEUs
Demonstrate a commitment to the mission, core values and goals of
UnitedHealth Group and its healthcare delivery including the
ability to integrate values of compassion, integrity, performance,
innovation and relationships in the care provided to our
members
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Master's Degree in Social Work -
LMSW- Independent, APSW, or LCSW in state of Arkansas
2+ years of Social Work experience -
Experience working with Electronic Medical records, MS Word, Excel
and Outlook
Demonstrated ability to work with diverse care teams in a variety
of settings including non-clinical settings (primarily patient
homes)
Proven dedicated work area established that is separated from other
living areas and provides information privacy
Proven access to high-speed internet
Proven effective time management and communication skills
Ability to travel 100% of the time (Travel is restricted to only
60-mile radius, other visits are made virtually) -
Valid driver's license
Reliable transportation
Preferred Qualifications:
Case Manager Certification (CCMC)
Experience with arranging community resources - - - - - - -
Experience working in Duals (DSNP) and/or Medicaid environment
Field based work experience -
Background in managing populations with complex medical or
behavioral needs
Physical & Mental Requirements:
Ability to lift up to 10 pounds -
Ability to push or pull heavy objects using up to 25 pounds of
force
Ability to sit for extended periods of time -
Ability to stand for extended periods of time -
Ability to use fine motor skills to operate office equipment and/or
machinery -
Ability to properly drive and operate a company vehicle -
Ability to receive and comprehend instructions verbally and/or in
writing
The salary range for this role is $59,500 to $116,600 annually
based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: Optum, Springfield , Field Behavioral Health Case Manager, Healthcare , Springdale, Missouri
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