Sr General Manager
Company: Community Choice Financial Family of Brands
Location: Springfield
Posted on: April 23, 2024
Job Description:
Overview: As a General Manager ("GM"), you will lead the success
of your store and team by setting the bar high for performance. You
will coach, develop, and lead your team to reach Company objectives
and metrics in a fast-paced, dynamic, and high-energy environment.
Along the way, we'll provide you with a training and development
program to help you move your career forward. Responsibilities:
Oversee, coach, and develop all store Team Members in order to
build new business and maintain store profitability. This includes
training Team Members on systems, policies, compliance, account
management, recovery, and daily performance reports. -Manage
overall store performance by meeting or exceeding Company
performance standards, including Key Performance Indicators (KPIs).
Track, analyze, and train Team Members on various performance
reports. -Lead your team to reach or exceed sales goals by selling
loan or pawn products to consumers, identifying local marketing
strategies, leveraging business-to-business partnership
opportunities, obtaining referrals, and hosting and participating
in community events. -Supervise and maintain office security and
conduct proper opening and closing procedures, including management
of vault, cash drawer, and bank deposits. -Ensure a work
environment that upholds compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations. -Maintain a visually pleasing and professional
atmosphere that aligns with the values and mission of the Company.
-This includes overseeing store planogram and ensuring seasonal
and/or promotional marketing material are displayed properly. -
-Utilize personal vehicle to complete bank deposits and other
Company business throughout the workday. -Work efficiently in a
rapidly changing and fast-paced environment and handle multiple
challenging tasks with ease to meet individual and team performance
standards. -Utilize strong interpersonal skills to communicate and
interact with customers and Team Members at all levels. -Ability to
maintain a full-time work schedule with regular in-person
attendance, including limited Saturday hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 45-hours per week*. Qualifications:
- High School Diploma or equivalent required
- Minimum 2 years of experience and proven success in a
supervisory or leadership role
- Excellent verbal and written communication skills
- Valid driver's license, auto insurance, and personal vehicle to
use throughout the workday (mileage compensated)
- Ability to work phone, Point of Sale, Microsoft Office, and
other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required (certain state and local applicant exemptions
may apply)
- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and outside of the store, and the operation of mechanical
controls, such as a keyboard.Preferred Qualifications and Skills
- Associate degree or higher
- Prior leadership experience in a sales or customer
service-oriented position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include*:--- A
comprehensive new hire training program designed to help set you up
for success--- Access to a robust learning management system, full
of e-learning modules and training programs to help boost your
professional and personal development--- Paid on-the-job training &
professional development programs --- Multiple coverage levels for
Medical, Dental, & Vision--- Group Health & Wellness Program, plus
special savings on retail items, travel, entertainment, and more---
Traditional 401(k) and Roth 401(k) with Company match--- Options
for Flexible Spending Accounts and Health Savings Accounts--- Basic
and AD&D Life Insurance--- Optional pet insurance--- Voluntary
benefits, including short-term and long-term disability insurance,
accident, critical illness, and hospital confinement insurance ---
Paid Time Off (Accrue 12 days per calendar year plus 1 additional
day for each year of service after the first year of employment)
--- Diverse Culture and Inclusive Environment*Based on current
benefit offering, which is subject to change with or without
notice. Certain benefits are subject to the terms and conditions of
the governing plan documents which should be consulted for
additional details and eligibility requirements.Our Commitment to
Diversity, Inclusion & BelongingDiversity at the Community Choice
Financial - Family of Brands is one of the driving forces behind
our Company's success and we are committed to hiring, developing,
and retaining talent of various backgrounds who demonstrate our
shared values. We have worked to create a welcoming and inclusive
environment where Team Members can collaborate freely to help spark
innovation, drive creativity, advance their skillset, and move
their career forward. Our commitment to diversity isn't just about
the work we accomplish; it's about fostering a sense of belonging
where talented Team Members can bring their whole selves to work to
help maximize their full potential.Our Workplace Awards and
RecognitionWe are honored to be recognized as a Military Friendly
Employer for 2021, 2022, and 2023, a Best Company to Work for by
InHerSight, and have received designation as a Top Employer for
Hispanic and Latinos by HLPA in 2022 and 2023. -About Us -Community
Choice Financial Family of Brands ("CCF") is a leading retailer of
financial services to unbanked and underbanked consumers. CFF is
the parent company to eleven brands including TitleMax -,
TitleBucks -, InstaLoan - Check Into Cash -, Cash 1 -, Check Smart
-, Easy Money -, Rapid Cash -, and Speedy Cash -. With more than
1,700 retail storefronts and several online products available in
20+ states, CCF is steadfast in our commitment to help people
across the country get access to the short-term financial services
they need when they need it the most. -*Store hours, schedules,
and/or the minimum number of hours required for this position may
be subject to change by brand entity and at the sole discretion of
the Company. Speak with your recruiter for the most up-to-date
hourly requirements. -The information contained herein is not
intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements, skills
and abilities included have been determined to illustrate the
minimal standards required to successfully perform the
position.Important: The Community Choice Financial - Family of
Brands will never ask you for banking or other payment information
at any point during the interview or hiring process, nor will we
conduct an interview via text message. Any official email
correspondence will come from the domains @ccfi.com, @titlemax.com
or @titlemax.biz. In-store positions are in-person only, remote
options not available. -The Community Choice Financial - Family of
Brands is committed to providing an inclusive workplace free of
discrimination based on race, color, religion, sex, age, national
origin, military status, disability, pregnancy, sexual orientation,
gender identity or expression, genetic information or any other
characteristic protected by applicable law. Candidates of all
background are encouraged to apply. CCFI Companies, LLC is an equal
opportunity employer.
Keywords: Community Choice Financial Family of Brands, Springfield , Sr General Manager, Executive , Springfield, Missouri
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