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Manager , Inside Sales - Work From Home

Company: Publishing Concepts LLC
Location: Springfield
Posted on: August 5, 2022

Job Description:

Manager of Inside Sales will lead, coach, and mentor a team of 18-25 insides sales associates in an inbound warm lead call center environment. They will prepare and analyze data to improve team results, call quality, and metrics. Must have strong leadership experience and a people first culture.

Manager of Inside Sales Responsibilities:Monitor calls, provide feedback and solutions to improve quality and performancePartner with peers, identify trends and areas of opportunity in an effort to elevate call center performanceEnsure associates and lead agents are achieving desired performanceCoach agent to develop rapport with clients from inbound and outbound calls to complete directory updatesCoach agent to effectively develop Oral History Project stories using active listening strategiesCoach agent to identify clients' needs and sales opportunitiesConduct effective resource planning to maximize productivityHire, train, coach, and lead sales representatives as they provide support for customersAnswer representative's questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be resolved by representativesLead a high performance work team of strong sales professionals that are also servant leadersTake initiative on additional tasks or projects to support employees, other managers, and call center operations.Monday- Friday ScheduleMust be available to work a set 8 hour shift between 7:00 am - 9:00 pm CSTRotating one Saturday day shift a quarterManager of Inside Sales Required Skills/Abilities:Excellent leadership communication and team building experienceExcellent verbal and written communication skillsExcellent sales and customer service skillsThorough understanding of PCI product offeringsProficient with Zoom or related softwareProficient with Microsoft Office Suite or related software Manager of Inside Sales Benefits:Free TeladocInternal Promotion OpportunitiesMedical insuranceHealth Spending Account (HSA)Dental insuranceVision insuranceWellness program401K with company matchPaid holidaysPaid vacationPaid sick leaveBereavement leaveEducational Tuition ReimbursementLife InsuranceManager of Inside Sales Education and Experience:At least 2 years of call center team management experience requiredBachelor's degree in business or related field strongly preferredManager of Inside Sales Physical Requirements:Prolonged periods (8-hours) of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass pre-employment background check and drug screens.The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.PI187835418

Keywords: Publishing Concepts LLC, Springfield , Manager , Inside Sales - Work From Home, Executive , Springfield, Missouri

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