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Market President

Company: Generations Bank
Location: Kimberling City
Posted on: May 16, 2022

Job Description:

Job DescriptionAt Generations Bank, our core values are at the heart of everything we do, and it's our priority to put them at the forefront of our team, relationships, and business.We're a team built on a rich history, with our roots beginning in south Arkansas in 1907. For over 114 years, we've served our neighbors in the same communities we live, work, and play. The bank's name pays homage to the rich history present in the generational leadership from the Harrell family. Generations Bank currently has 10 locations serving the communities of Bentonville, Camden, Fayetteville, Hampton, Junction City, Rogers, Siloam Springs, Van Buren, and Kimberling City.We are looking for a Market President to join our Kimberling City location! The perfect fit will be a team member who desires to invest in the community deeply by helping meet the needs of individual and business banking needs.SUMMARYThe Market President is responsible for the administration and efficient daily operation of the assigned geographic banking market, including operations, lending, product sales, customer service, and security and safety per the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations; promotes the sales and service culture through coaching, guidance, and staff motivation; achieves individual and market sales goals through new business sales, referrals, and retention of account relationships. Provides leadership, training, and supervision and delegates day-to-day operations to the Branch Manager or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs. Participates in community affairs to increase the Bank's visibility and enhance new and existing business opportunities.ESSENTIAL DUTIES

  • Reinforces the application of superior customer service through their example and appropriate follow-through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members.
  • Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; investigates and follows up on significant changes in the status of existing customers; motivates and monitors staff in cross-selling and product presentation compared to goals; meets with customers to discuss needs or concerns and outlines appropriate Bank services.
  • Responsible for marketing objectives of the area serviced by the branch; identifies and pursues potential sources of business and other strategies to meet established goals and directives; documents the effectiveness of the branch's marketing plan and makes recommendations to executive management as appropriate.
  • Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch complies with established Bank policies, procedures, and state and federal regulations.
  • Contributes to the overall profitability of the branch; implements cost controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget.
  • Approves or declines credit requests within approved lending limits; submits credit requests to the Loan Committee for approval; interviews loan applicants, explains loan options, rates, terms, and collateral requirements; assists customers in the completion of credit applications; obtains credit reports and other verifications as required and analyzes credit data; consults with the Chief Credit Officer or other lending personnel when appropriate; advises loan applicant of decision; processes necessary documentation and provides the customer with properly completed disclosures and forms within established time frames.
  • Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary staff training.
  • Maintains advanced knowledge of financial industry status and trends.
  • Consistently applies superior decision-making techniques about inquiries, approvals, and requests as they apply to exist policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
  • Assumes responsibility for special projects; gathers data and prepares reports for executive management, audits, and other personnel.
  • Plays a positive role in the development and growth of assigned branch staff through excellent communication skills, both verbal and written, along with strong delegation skills, assuring a highly cross-trained staff.
  • Performs personnel actions including performance appraisals, disciplinary actions, interviewing candidates for employment, and makes recommendations as to hiring, firing, promotions, or other changes in the status of other employees; monitors the daily activities of the market location(s) including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
  • Processes solve and answer complex customer transactions, problems, or inquiries.
  • Answers telephones, answer questions and directs callers to proper Bank personnel.
  • Assumes responsibility for various branch functions in the absence of staff members or overload situations.
  • Maintains confidentiality of customer and bank data.
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; promotes a working environment free of harassment of any type; builds a diverse workforce supports affirmative action.
  • Assures compliance with all Bank policies and procedures and applicable state and federal banking laws, rules, and regulations.
  • Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.
  • Performs the position safely, without endangering their health or safety, and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued according to the OSHA Act of 1970, which apply to one's actions and conduct.SECONDARY DUTIESThe position of Market President performs duties specific to the position and other functions as assigned.SUPERVISORY RESPONSIBILITYThe position of Market President is responsible for the supervision of 2 or more employee(s), and usually carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws, ensuring adherence to EEO guidelines.ENVIRONMENT AND PHYSICAL ACTIVITYThe incumbent is in a non-confined office type setting in which they are free to move about at will. The position includes driving a Bank or personal owned vehicle approximately 10-15% of the time, which includes exposure to the outside weather elements and moving mechanical parts. It may include minor annoyances such as noise, odors, drafts, etc. The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), driving, carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.The incumbent for this position may operate any or all of the following: telephone, smartphone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, laptop computer, personal computer, tablet, printers, or other equipment as directed.The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MENTAL DEMANDSThe incumbent in this position must accommodate reading documents or instruments, detailed work, problem-solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.MINIMUM REQUIREMENTSThese specifications are general guidelines based on the minimum experience typically considered essential to the satisfactory performance of this position. The requirements listed below represent the knowledge, skill, and/or ability required to perform the function in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
  • High school diploma or general education degree (GED); and ten or more years of related experience and/or training; or the equivalent combination of education and experience. Work-related experience must consist of branch management operations, lending, and supervisory background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, is required to be applicable to the financial industry.
  • Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act").
  • Advanced experience, knowledge, and training in progressively responsible branch management and supervisory activities.
  • Advanced experience, knowledge, and training in financial statement and tax return analysis typically result from a combination of education in accounting, financial and/or credit analysis, or related areas.
  • Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and services.
  • Advanced experience, knowledge, and training in all lending activities and terminology.
  • Advanced sales and marketing experience.
  • Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.
  • Advanced loan product knowledge.
  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
  • Excellent organizational and time management skills with the ability to provide leadership, supervision, and training for two or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
  • Basic knowledge of human resource labor laws and policies.
  • Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training, and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (producing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with no supervision while performing duties.
  • Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.Generations Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Management reserves the right to change this job description at any time according to business needs.

Keywords: Generations Bank, Springfield , Market President, Executive , Kimberling City, Missouri

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