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Support Engineering Intern

Company: Duck Creek Technologies
Location: Bolivar
Posted on: May 16, 2022

Job Description:

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.


Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance companies.

As a leading technology provider to the insurance industry, we don't just build great software to help insurers conduct business. We deliver software with a fully managed service model that empowers insurance companies to transform their business. With Duck Creek OnDemand, insurers are introducing groundbreaking new products faster than ever before, making smarter data-driven decisions, enhancing the customer experience to meet evolving expectations, and adapting to shifting market conditions and regulatory requirements.

Duck Creek is proud to be a Remote-First employer, empowering our employees with the choice to work from an office, from home, or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and home.

If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek.


The Support Engineer Intern will assist the Product Support team in building relationships with the client team by responding to software questions and driving resolution of raised client issues. They will also assist in knowing client's products and how they use the software along with gathering and understanding future milestones and go to market events.

  • Assist Product Support representatives in milestone discussions, details about product versions, and tracking existing and future lines of business details
  • Update Salesforce account information (Product versions, Go-Live dates, contacts, etc.)
  • Assist Product Support representatives in providing weekly status reports for clients to ensure regular updates on all outstanding items
  • Assist in creating welcome/new product email to client upon new signing or new up sale
  • Assist in ensure licensing delivery is confirmed by the client and stored for historical reference
  • Compiling comprehensive list of client release needs along with priority
  • Performs other related duties and activities as required

    • Bachelor's in Engineering, Computer Science, or related degree
    • Awareness of client Milestones & Roadmap, Duck Creek product licensing site and execution per contracts, supported upgrade paths and fostering discussions with client about options, and potential future Sales opportunities and encouraging solution growth
    • Case Submission Tool Awareness (Salesforce, TeamTrack, TFS, etc.)
    • Client contract and delivery awareness
    • Communication & Collaboration
    • Complex problem solving
    • Knowledge for what is included as part of the Duck Creek solution
    • Knowledge of new customer on-boarding
    • Knowledge of reporting tools for issue tracking systems
    • Meeting Facilitation
    • Time & Priority management
    • Understanding the Duck Creek release process

      Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

      Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

Keywords: Duck Creek Technologies, Springfield , Support Engineering Intern, Engineering , Bolivar, Missouri

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