SpringfieldMORecruiter Since 2001
the smart solution for Springfield jobs

Customer Service Advocate - Accounting Specialist (Remote)

Company: Daxko
Location: Houston
Posted on: January 15, 2022

Job Description:

Company Description Daxkos mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. Job Description Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxkos Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think youre up to the task? The Customer Service Advocate Accounting Specialist reports to the Customer Service Team Lead on our Nonprofit Daxko product. What you'll be responsible for Talk the Talk. Effectively communicate with staff at all levels in an organization and more specifically with CFOs, accountants, business managers, and auditors. Answer the S.O.S. Answer product questions and clearly explain technical concepts to a non-technical audience. Show them the way. Help customers better utilize our software by providing best-practice consulting and on the spot product training. Fix problems. Be prepared to investigate and diagnose system issues via research and testing. Own it. Youll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed. Hit the bulls-eye. Youll have goals around call volume and quality. Aim high Share your stats. We dont need to know your shoe size, but we will need you to report on various performance metrics. Never stop learning. Participate in team trainings and professional development opportunities in order to become an expert. Qualifications Required Skills/Abilities Accounting knowledge is a must Self-starter mentality with the ability to take ownership of individual work Strong interpersonal and communication skills Strong computer and multi-tasking skills Create, build, and maintain relationships and rapport with clients Identify complex problems and information to develop and evaluate options and implement solutions Ability to work comfortably in a fast-paced, high-volume call center environment Ability to handle stressful situations or dissatisfied customers Train and teach others how to use product(s) Availability to work 8 hours each day, Monday through Friday with periodic on-call time Required Education And Experience Bachelors degree with an Accounting Major/Minor or related field OR two (2) years of accounting experience Preferred Education And Experience Bachelors degree with an Accounting Major/Minor or related field 1 years of relevant experience Customer Service Experience Technical, help-desk, or support experience Experience using a CRM software, such as Salesforce Additional Information Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing career defining opportunities for team members willing to pursue them. With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces. Some Of Our Favorites Include We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Flexible paid time off Affordable health insurance options 8 paid holidays 1 floating holiday Monthly fitness reimbursement 401(k) matching Casual work environment Plenty of free food and caffeine All your information will be kept confidential according to EEO guidelines. Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. Some Of Our Favorites Include We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Flexible paid time off Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave 1-month paid sabbatical every 5 years Casual work environments

Keywords: Daxko, Springfield , Customer Service Advocate - Accounting Specialist (Remote), Accounting, Auditing , Houston, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Springfield RSS job feeds