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Senior IT User Support Analyst

Company: Valvoline
Location: Nevada
Posted on: April 10, 2021

Job Description:

Why Valvoline?. You know Valvoline, right? We're a household name. We're one of the most recognized and respected premium brands in the global automotive lubricant industry, we have a presence in more than 140 countries, and our customers have trusted us for 150 years. But at Valvoline, we're never idle, so we still have work to do. We need good people to help us achieve our vision to build the world's leading engine- and automotive-maintenance business. That's where you come in. Do you love collaborating with team members? Are you ready for a rewarding job that will help you grow your career? If so, join us. Careers for the Driven. Valvoline has a rewarding opportunity as a Senior IT User Support Analyst. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company. How You'll Make an Impact. In the role, you would be responsible for:. Managing the health and maintenance of application environments as related to the client computers/phones, Citrix, Active Directory, InContact (Call Center), Microsoft Teams and enterprise print. Managing large projects / processes & coaches/reviews the work of lower-level IT professionals. Managing the software packaging and PC Windows image including deployments\upgrades related to software and operating systems. Managing the deployment applications and ensuring the viability of the delivery systems such as, SCCM/Intune and mobile iron infrastructure. Tracking IT assets, software licensing to maintain accurate records to keep Valvoline in compliance for security and accounting purposes. Ensuring assets are retired/refreshed in a timely manner. Ensuring all licensed software is under current licensing and correct cost centers are billed. Resolving day-to-day Service Desk issues by being a Level 3 subject matter expert, driving aging tickets and customer service issues to completion. Providing feedback to management and Managed Service Provider as it relates to the services provided from the service desk vendor. Managing cellular mobility as related to contractual and End User issues. Ensuring the proper cost center billing. Identifying ways to reduce costs and/or improve efficiency by introducing new options as it relates to mobility. What You'll Need. Bachelors degree in Information Technology, CIS or related field or equivalent experience. Minimum of six years of experience in Client PC support. Must have ITIL Foundations, Microsoft related certifications related to PC management. Strong Project management skills with prior successful record on technical upgrades. Strong Technical background in End Point management to manage client computers such as but not limited to SCCM, Intune and mobile iron. Strong Technical background in communications, collaboration tools in relation to telecom and audio conferencing. Experience working/managing 3rd party vendors with regards to project/day to day operations. Strong customer service skills. Able to teach and coach lower level resources to complete tasks as related to the work requirements. Must be authorized to work in the U.S. Benefits That Drive Themselves. Health insurance plans (medical, dental, vision). HSA and flexible spending accounts. 401(k) . Incentive opportunity*. Life insurance. Short and long-term disability insurance. Paid vacation and holidays*. Employee Assistance Program. Employee discounts. Tuition reimbursement*. Adoption assistance*. *Terms and conditions apply, and benefits may differ depending on position. Females and minorities encouraged to apply. Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

Keywords: Valvoline, Springfield , Senior IT User Support Analyst, Accounting, Auditing , Nevada, Missouri

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