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Berkshire Hills Bancorp: Financial Services Representative

Company: Berkshire Hills Bancorp
Location: Springfield
Posted on: August 30, 2020

Job Description:

Financial Services Representative (957585)AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to PrintPrintShare to EmailEmailShare to MoreAddThisJob Type Full-time Category Location Springfield, MA 19 Harrison Ave Job Details Division: Retail BankingDepartment: VariousReports to: Branch OfficerStatus: Non-exemptGrade: 6Location: 19 Harrison Ave, Springfield, MAPurpose/Objective: Provides exceptional customer service while educating customers on a wide variety of products and services. Ensures proper documentation and compliance for all new accounts and account maintenance.Key Accountabilities:Counsels customers on product selection, capitalizes on cross-selling opportunities, and establishes new accounts. Originates/closes consumer loans, mortgage loans, and second mortgage products, ensures proper documentation for all account maintenance, and handles safe deposit rentals and access where applicable. Resolves routine customer issues or problems. Stays abreast of all banking regulations and internal policies/procedures regarding products/services. 50%Redeems and exchanges savings bonds, processes check orders and loan documents, prepares customer correspondence, and may open and process incoming mail. Provides backup to Branch Officer/Asst. Branch Manager or teller line as needed and facilitates and participates in branch team meetings. 25%Participates in all internal sales/referral programs in order to achieve branch goals and support all bankwide initiatives. 25%Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's dutiesMust be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable.Education:High school diplomaExperience:Minimum 2 years' customer service experienceSkills & Knowledge:Strong verbal/written communication skillsProficient computer skillsStrong interpersonal skillsProblem solving skillsExcellent customer service skillsBerkshire Bank is an Equal Opportunity Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Keywords: Berkshire Hills Bancorp, Springfield , Berkshire Hills Bancorp: Financial Services Representative, Accounting, Auditing , Springfield, Missouri

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